The Peace of Mind Maintenance doesn’t cover everything. The following is not included: 

  • Flat tires

  • Damages due to accidents

  • Damages due to vandalism

  • Replacement or repairs of parts not caused by normal wear and tear

  • Electric components

  • Replacement parts that are outside warranty period

  • Shipment costs to and from service locations

  • Issue caused by excessive use of our bikes by for example using a VanMoof as a delivery bike 

If you have an issue outside of normal wear and tear (or what's covered by your warranty) we can still help, but you may have to pay for repairs and shipping.