The Peace of Mind Maintenance doesn’t cover everything. The following is not included:
Damages due to accidents
Damages due to vandalism
Replacement or repairs of parts not caused by normal wear and tear
Replacement parts that are outside warranty period
Shipment costs to and from service locations
Issue caused by excessive use of our bikes by for example using a VanMoof as a delivery bike
If you have an issue outside of normal wear and tear (or what's covered by your warranty) we can still help, but you may have to pay for repairs and shipping.