There can be a few reasons why your PowerBank isn’t showing in your app. Follow the steps below to help solve this problem. 

Step 1

Check if your bike is running on the correct firmware (1.6.8 or higher).

Step 2

Check if you’re using the most up-to-date version of the app (iOS: 3.11 or higher, Android: 5.10 or higher).

Step 3

Check if there’s an active Bluetooth connection between your bike and the app.

Step 4

Make sure you turned on your PowerBank after plugging it in

Step 5
Make sure that your PowerBank is sufficiently charged 

If the PowerBank still isn’t showing up in your app, please get in touch with our Customer Support team.