Error 12 and Error 13 indicate a temperature error:
Error 12 (Err 12) appears on your bike when it is too cold to charge
Error 13 (Err 13) appears on your bike when it is too hot to charge
The bike will not charge
Error 12: Unplug the bike, bring the bike inside and wait an hour or so for the bike to warm up. Then proceed to charge again
Error 13: Unplug the bike in a cool shady area and wait an hour or so for the bike to cool down. Then proceed to charge again
If this doesn’t solve the problem, please get in touch with our customer support team.