So, your new VanMoof S5 or A5 has arrived! Here we’ll help you register your bike and solve any issues you might come across when you first set up your bike.
Turning on your bike
To register your bike you need to get your bike out of shipping mode. Simply insert the charger or press the Power button underneath the top tube.
Registering your bike
Now it’s time to register your bike! Follow the steps in the VanMoof app and accept the pairing request.
Issues during registration
If you’re having trouble pairing your S5 or A5 during registration, or don’t see the pairing pop-up, you should:
- Check if Bluetooth is turned on
- Make sure your phone gives Bluetooth permission to the VanMoof app
- Check your internet connection
- Stand next to your bike with your phone
- Restart the app
If that doesn’t work:
- Turn Bluetooth off and on
- Turn Airplane mode off and on
- Turn your phone off and on
If this still doesn’t solve your issue, please contact our dedicated support team on My VanMoof.