If your S5 or A5 bike is not responding like normal, you may need to reset your bike: Hold the power button down for 10 seconds. Let go of the button ...
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Your bike will go in ‘Sleep mode’ after 5 minutes of no activity (only when you’re phone is connected). After this, you might experience that you can no lon...
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If you’re not feeling any motor support during your ride, please check the following: Have you set your Power Level to ‘0’? Check the app to see w...
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Are you experiencing gear-shifting problems or is your bike stuck in one gear? Gear shifting advice Your bike does not shift if there's too much pres...
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Are the buttons on your handlebar working incorrectly or not at all? We recommend resetting your bike by holding down the Power button. If the problem conti...
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Please make sure that you’re locking and unlocking your bike correctly as explained here. If the problem is still continuing check the following: Kicklo...
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The S5 & A5 charger is an intelligent charger. Are you experiencing charging issues? Please check below to see if we can answer your questions. The ...
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