Technical

Technical help with you VanMoof Electrified S2 & X2

How do I arm the alarm?
If you've turned the alarm on in the VanMoof app, the alarm will arm automatically when you engage the Stealth Lock. You can also arm it in the app, af...
Tue, 6 Aug, 2019 at 2:46 PM
How can I unlock my bike?
There are two ways to unlock your bike:  1. If your bike is connected to the app: Tap the unlock icon on the app home screen to activate the unlock sequ...
Tue, 1 Oct, 2019 at 3:08 PM
How does touch unlock work?
When touch unlock is enabled, you can simply press the handlebar button to unlock your bike. Your bike will connect to the VanMoof app via Bluetooth to auto...
Tue, 6 Aug, 2019 at 2:29 PM
The alarm is going off – how do I stop it?
The alarm will stop as soon as your mobile app reconnects to your bike, or you enter your personal backup disarm code using the left handlebar button. ...
Mon, 29 Apr, 2019 at 3:56 PM
How does the Stealth Lock work?
The Stealth Lock lets you protect your bike against theft with a single kick. To activate the lock and arm the theft defense system, do the following:  ...
Tue, 6 Aug, 2019 at 2:25 PM
I activated the Stealth Lock but the app and/or bike isn't showing the lock symbol.
First, double-check the Stealth Lock to see make sure it is properly activated. If the Stealth Lock is engaged but the lock icon is not displayed on the Mat...
Tue, 6 Aug, 2019 at 2:27 PM
How can I turn off my bike?
The bike will automatically enter stand by mode after five minutes of no activity. Watch out! The alarm will be not activated automatically. The bike will ...
Mon, 29 Apr, 2019 at 3:54 PM
How can I set or reset my backup unlock code?
You'll be prompted to set your backup unlock code the first time you connect your bike to the app. If you want to change your code, open the app, conne...
Tue, 6 Aug, 2019 at 2:36 PM
Help! I forgot my backup code!
If you forget your backup code, you'll need to connect to your bike with your smartphone and reset the code in the VanMoof app. 
Tue, 6 Aug, 2019 at 2:36 PM
How does the alarm work?
The alarm is triggered when your bike is moved after the Stealth Lock has been activated.  When the bike detects movement, it will give a warning sound ...
Tue, 6 Aug, 2019 at 2:38 PM