App & Tracking

App and tracking

What kind of location tracking do the Electrified S2 & X2 use?
Our Electrified bikes use a combination of GSM cell-tower triangulation and connected smartphone location services to accurately pinpoint the bike’s locatio...
Tue, 6 Aug, 2019 at 2:53 PM
Can you track my location all the time?
No, we can’t. The bike is only traceable when you report it stolen in the VanMoof app. This activates the tracking system, which you (or our Bike Hunters) c...
Tue, 6 Aug, 2019 at 2:53 PM
Do I have to register my Electrified S2 or X2?
Yes, you need to register your bike to use the smart features, and to be covered by the Peace of Mind service (if you purchased it).  You can register your...
Tue, 6 Aug, 2019 at 2:55 PM
Do I need the app to ride an Electrified S2 or X2?
You’ll need to use the VanMoof app to set up your backup unlock code. After this, you can ride without your phone, using the code to disarm the Stealth Lock...
Tue, 6 Aug, 2019 at 2:54 PM
How do I connect my Electrified S2 or X2 with the app on my smartphone?
The first time you open the VanMoof app, you'll be guided through a simple setup process. You'll need to create a VanMoof account if you don't...
Tue, 6 Aug, 2019 at 2:59 PM
Is my phone compatible with the Electrified S2 & X2?
Any device running iOS 10.3+ or Android 5.0+ which has Bluetooth support is compatible.  You can download the free app from the Apple App Store or Google P...
Tue, 6 Aug, 2019 at 2:57 PM
My phone is lost or stolen. What should I do?
To make sure that someone with your phone can't steal your Electrified S2 or X2, use your backup unlock code to unlock your bike immediately and park it...
Tue, 6 Aug, 2019 at 3:00 PM
If someone steals my bike, can they download the app and then use the bike?
No, they would need your VanMoof login details to use the bike normally. As part of the built-in theft defense system, the Electrified S2 & X2 disables ...
Tue, 6 Aug, 2019 at 2:56 PM
How do I update the firmware of my Electrified S2 or X2?
When a firmware update is available for your bike, you will be notified via the VanMoof app. The app will use your Bluetooth connection to transfer the new ...
Tue, 6 Aug, 2019 at 3:00 PM
I'm having connection issues with my Android app
Riders who experience connection issues with our Android app should follow these steps: Ensure you are running the latest app version available in Play St...
Thu, 21 Nov, 2019 at 11:44 AM