General

General information about the VanMoof Smart S & X bikes

What is included with the Smart S & X?
Your Smart S or Smart X ships with:  Quick start guide and user manual  Anti-theft tool for the wheel nuts  ABUS Rear wheel ring lock  Tool for adjus...
Tue, 6 Aug, 2019 at 4:11 PM
Do you have any bikes without Smart features?
Nope, smart is the new normal – all VanMoof bikes have integrated technology. These features are hidden inside the frame, so they're always there when ...
Tue, 6 Aug, 2019 at 4:11 PM
Can I subscribe to the Smart S & X bikes with VanMoof+?
Yes, if you live close to one of our brand store cities. To find out more about free repairs, theft protection, and other perks of riding with a VanMoof+ mo...
Tue, 6 Aug, 2019 at 4:16 PM
Can I turn the bike’s sounds off?
The electronic bell is always on, but you can disable the bike’s alarm, wake-up, and shutdown sounds in the VanMoof app. 
Tue, 6 Aug, 2019 at 4:16 PM
Can I disarm the theft defense system if I don’t have my smartphone with me?
Yes, there’s a manual backup method. Just activate the disarm sequence by holding the handlebar button down for 4 seconds and tap in your personal disarm co...
Tue, 6 Aug, 2019 at 4:17 PM
How do I disarm the theft defense system if my handlebar button breaks?
Use the VanMoof app to disarm the theft defense system as usual. Then let us know so our Bike Doctors can fix your button ASAP. 
Tue, 6 Aug, 2019 at 4:17 PM
Why isn't there an electronic lock like in the first generation SmartBike?
The new theft defense system built into our Smart S & X is so effective that we don’t think you need the electronic lock anymore. The new Smart bikes sc...
Tue, 6 Aug, 2019 at 4:17 PM
Can I get extra protection for my Smart S or X with the Peace of Mind service?
Yes, Peace of Mind theft protection is available for purchase with your Smart bike at checkout. Click here to learn about Peace of Mind terms and conditions...
Tue, 6 Aug, 2019 at 4:18 PM
What should I do if my bike gets stolen?
Please report your bike stolen in the VanMoof app as soon as possible and file a report with the local police If you purchased a Peace of Mind service polic...
Tue, 6 Aug, 2019 at 4:19 PM
What gearing options are available for the Smart S and X?
The Smart S & X are available in 3-speed or 8-speed. The 3-speed uses a Sturmey Archer rear hub, and the 8-speed uses a Shimano Alfine hub.
Tue, 6 Aug, 2019 at 4:19 PM