App & Tracking

App & tracking for the Smart S & X.

What kind of location tracking do Smart bikes use?
Our Smart bikes use a combination of GSM cell-tower triangulation and connected smartphone location services to accurately pinpoint the bike’s location. We&...
Tue, 6 Aug, 2019 at 4:27 PM
Can you track my location all the time?
No, we can’t. The bike is only traceable when you report it stolen in the VanMoof app. This activates the tracking system, which you (or our Bike Hunters) c...
Tue, 6 Aug, 2019 at 4:28 PM
Do I need the app to ride a Smart S or X bike?
Not technically. You can ride the Smart S and X without a connected smartphone. However, we do recommend connecting your phone to get the most out of all th...
Tue, 6 Aug, 2019 at 4:28 PM
Do I have to register my Smart S or X bike?
Yes, you need to register your bike to use the smart features, and to be covered by the Peace of Mind service (if you purchased it). You can register your b...
Tue, 6 Aug, 2019 at 4:28 PM
If someone steals my bike, can they download the app and then use the bike?
No, they would need your VanMoof login details to use the bike normally. When a Smart bike is reported stolen, all smart features are locked down. The bike ...
Tue, 6 Aug, 2019 at 4:29 PM
Is my phone compatible with the Smart S or X?
Any device running iOS 10.3+ or Android 5.0+ which has Bluetooth support is compatible.  You can download the free app from the Apple App Store or Google P...
Tue, 6 Aug, 2019 at 4:30 PM
How do I connect my Smart S or X bike with the app on my smartphone?
The first time you open the VanMoof app, you’ll be guided through a simple setup process. You’ll need to create an account if you don't already have on...
Tue, 6 Aug, 2019 at 4:31 PM
My phone is lost or stolen. What should I do?
To make sure that someone with your phone can't steal your Smart bike, use your backup disarm code to disarm your bike's alarm immediately and par...
Tue, 6 Aug, 2019 at 4:32 PM
How do I update the firmware of my Smart S or X?
When a firmware update is available for your bike, you will be notified in the VanMoof app. The update process may take several minutes, so make sure your b...
Tue, 6 Aug, 2019 at 4:32 PM
I'm having connection issues with my Android app
Riders who experience connection issues with our Android app should follow these steps: Ensure the location permission is granted and location services...
Tue, 22 Oct, 2019 at 11:04 AM