General : Support

Frequently asked questions

All topics

Can I borrow a VanMoof bike when I travel to another city?
With a VanMoof+ subscription, you can borrow a VanMoof bike when you visit any brand store city. Let us know where you're going to be and we'll ha... Read more
Will I still be able to purchase Smart Bike accessories?
Yes, we’ll still have Smart bike accessories available for the foreseeable future. Read more
What happens if my bike needs replacement parts?
We want you to enjoy your bike for years to come. We’ll keep all replacement parts in stock to service your bike whenever it needs some love. Read more
What if I move to another brand store city? Can I transfer my VanMoof+ subscription?
It’s currently not possible to transfer a VanMoof+ subscription to a new location. If you're planning on relocating, we suggest cancelling your subscri... Read more
Can I add accessories to my bike?
You can add accessories to your bike (like a handy front or rear carrier) by buying them online or in our brand stores. They're yours to keep. Read more
What if my bike gets stolen?
Simply report it stolen in the VanMoof app, file a police report and our Bike Hunters will get straight to work. You're welcome to borrow a bike f... Read more
What about the Electrified?
We've taken the decision not to offer subscriptions on the Electrified S2 & X2. We're committed to making our bikes as accessible as possible ... Read more