General

General subscription information

How can I make use of the bike leasing (fietsplan)?
On the 1st of January 2020, the Dutch government changed the law to make it easier to lease a bike as an employer or employee. We've partnered with Fri...
Wed, 4 Mar, 2020 at 12:32 PM
Can I borrow a VanMoof bike when I travel to another city?
With a VanMoof+ subscription, you can borrow a VanMoof bike when you visit any brand store city. Let us know where you're going to be and we'll ha...
Wed, 16 Oct, 2019 at 2:25 PM
What if I move to another brand store city? Can I transfer my VanMoof+ subscription?
It’s currently not possible to transfer a VanMoof+ subscription to a new location. If you're planning on relocating, we suggest cancelling your subscri...
Tue, 6 Aug, 2019 at 4:45 PM
Can I add accessories to my bike?
You can add accessories to your bike (like a handy front or rear carrier) by buying them online or in our brand stores. They're yours to keep. 
Wed, 16 Oct, 2019 at 2:25 PM
What if my bike gets stolen?
Simply report it stolen in the VanMoof app, file a police report and our Bike Hunters will get straight to work.  You're welcome to borrow a bike f...
Wed, 16 Oct, 2019 at 2:27 PM
What about the Electrified?
We've taken the decision not to offer subscriptions on the Electrified S2 & X2. We're committed to making our bikes as accessible as possible ...
Thu, 28 Nov, 2019 at 5:34 PM