General

General subscription information

What is VanMoof+?
VanMoof+ is a flexible monthly subscription service for our Smart S & X bikes. It includes unlimited repairs, Bike Hunter protection, and access to a Van...
Tue, 6 Aug, 2019 at 4:38 PM
Which bikes are available for subscriptions?
VanMoof+ subscriptions are currently available for the Smart S and Smart X bikes. We expect to offer the Electrified S2 & X2 with VanMoof+ subscriptions...
Tue, 6 Aug, 2019 at 4:39 PM
Who “owns” the bike?
VanMoof owns the bike, so you can ride it worry-free. No stressing about high initial costs, repairs, or bike thieves. 
Wed, 16 Oct, 2019 at 2:20 PM
You don't have a brand store in the city where I live, can I still subscribe?
You can, but please be aware that you’ll have to pick up the bike from your nearest brand store, and take it back in for servicing whenever required.
Tue, 6 Aug, 2019 at 4:41 PM
You don't have a brand store in the country where I live, can I still subscribe?
Sadly not, VanMoof+ is only available in countries with a brand store. These are currently the Netherlands, Germany, France, England, Japan and the United S...
Tue, 6 Aug, 2019 at 4:41 PM
Can I borrow a VanMoof bike when I travel to another city?
With a VanMoof+ subscription, you can borrow a VanMoof bike when you visit any brand store city. Let us know where you're going to be and we'll ha...
Wed, 16 Oct, 2019 at 2:25 PM
If you release a new model in the future, can I switch?
Yes – that’s one of the best things about VanMoof+. When we launch a new VanMoof bike, we'll make subscribers a great offer to upgrade.
Tue, 6 Aug, 2019 at 4:42 PM
What if I move to another brand store city? Can I transfer my VanMoof+ subscription?
It’s currently not possible to transfer a VanMoof+ subscription to a new location. If you're planning on relocating, we suggest cancelling your subscri...
Tue, 6 Aug, 2019 at 4:45 PM
Can I add accessories to my bike?
You can add accessories to your bike (like a handy front or rear carrier) by buying them online or in our brand stores. They're yours to keep. 
Wed, 16 Oct, 2019 at 2:25 PM
Can I buy the bike outright?
No, but you can always sell your keys on to another customer who agrees to take over your subscription. That way you can recover some of the Key Fee, and we...
Wed, 16 Oct, 2019 at 2:25 PM