Service

Subscription service

What do I do if my bike needs some love?
Just drop in to your nearest brand store, free tune-ups are included with your subscription.
Wed, 16 Oct, 2019 at 2:18 PM
What if my bike breaks?
We build VanMoof bikes to be city-proof in every way, but if yours needs some extra love, just bring it to your nearest VanMoof brand store. Our Bike Doctor...
Wed, 16 Oct, 2019 at 2:19 PM
Can I get my bike serviced or repaired by a different company?
You can, but this will be at your own cost. We'll always ship spare parts for free. 
Wed, 16 Oct, 2019 at 2:19 PM
Are all repairs and service included?
Yes, this is all* covered by your subscription, even the smallest check-up. Just drop your bike at a VanMoof brand store and our Bike Doctors will get to wo...
Wed, 29 Jan, 2020 at 4:37 PM
Will the Bike Doctors still service my bike in the future?
Yes! We’ll still stock all spare and replacement parts, and the Bike Doctors will continue servicing Smart Bikes.
Mon, 3 Feb, 2020 at 12:59 PM
How long do Bike Doctor repairs take?
If it's just a small issue (like a flat tyre), we will always do our best to fix your bike on the spot. If a bigger repair is necessary, we'll ass...
Wed, 16 Oct, 2019 at 2:19 PM
What about Peace of Mind for my Smart Bike?
If you have Peace of Mind protection for a Smart Bike, this will remain unchanged for the foreseeable future. There may be a point in time where we have no ...
Mon, 3 Feb, 2020 at 12:59 PM
Can I extend my Peace of Mind?
No, it’s not possible to extend an existing Peace of Mind plan for a Smart Bike.
Mon, 3 Feb, 2020 at 12:59 PM
I purchased Peace of Mind with my Smart Bike – will I still get a replacement if it gets stolen and can’t be recovered?
If the Bike Hunters are unable to recover your bike, we’ll make sure that we have a suitable alternative ready for you.
Mon, 3 Feb, 2020 at 12:59 PM
I have a Smart Bike subscription– will I still get a replacement if it gets stolen and can’t be recovered?
If the Bike Hunters are unable to recover your bike, we’ll make sure that we have a suitable alternative ready for you.
Mon, 3 Feb, 2020 at 12:59 PM