Cancellations & Reselling

Cancelling or reselling your subscription.

What if I want to stop my subscription?
You can stop anytime, all you need to do is return your bike to us. Even better, you can sell your keys to someone else who wants to start a subscription – ...
Tue, 6 Aug, 2019 at 4:58 PM
Do I need to give any notice if I want to cancel my subscription?
There is no notice period when cancelling a VanMoof+ subscription. You can either bring your bike into a brand store, or sell your key fee to someone who wa...
Tue, 6 Aug, 2019 at 5:00 PM
VanMoof+ is not what I expected. What if I want to cancel my subscription within the first 30 days?
No problemo. If you return your bike within the first month of your subscription, we'll even refund the key fee. Your only cost will be the first month...
Tue, 6 Aug, 2019 at 5:00 PM
What if I stop paying my monthly subscription fee?
We'll ask you nicely to cancel your subscription and bring your bike back. If you don't, we can remotely lock-down the bike and turn on anti-theft...
Tue, 6 Aug, 2019 at 5:01 PM
I am going on holiday. Can I temporarily stop my subscription?
It’s not possible to pause your subscription, but you can share your login details with a friend so they can use it while you're away. And if you'...
Tue, 6 Aug, 2019 at 5:01 PM
How do I transfer my subscription to another rider?
Please come together with the new owner to our store,  they will make sure that the new owner is officially subscribed and registered to your bike. 
Mon, 23 Sep, 2019 at 2:44 PM
If I stop my subscription, can I get my key fee back?
The key fee is non-refundable but, if you transfer your VanMoof+ subscription to another rider, you can recoup some of the initial cost by selling them the ...
Tue, 6 Aug, 2019 at 5:02 PM