General

What does the Turbo Boost button do?
The Turbo Boost button is a small switch on the left handlebar that increases the pedal assist power, giving you a blast of instant acceleration. Just press...
Tue, 6 Aug, 2019 at 5:08 PM
How does the anti-theft tracking work?
We'll only track your Electrified S when you report it stolen – via the app or my.vanmoof.com. As soon as the bike starts sending coordinates, these wil...
Tue, 6 Aug, 2019 at 5:09 PM
How does the Touch Unlock feature of my 2017 Electrified S work?
When your phone is within Bluetooth range of the bike and the app is connected, you can simply touch the display to unlock your 2017 Electrified S. If you do...
Tue, 6 Aug, 2019 at 5:12 PM
Where is the motor of the 2017 Electrified S positioned?
The Electrified S 2017's motor is located in the front wheel hub. 
Tue, 6 Aug, 2019 at 5:10 PM
How far can my 2017 Electrified S take me on one charge?
The 2017 Electrified S has a maximum pedal assist range of 120km, when set to power level 1, and ridden in optimal conditions.  An average of 60 km range can...
Tue, 6 Aug, 2019 at 5:10 PM
How do I charge the smart module in the 2017 Electrified S?
Your Electrified smart module is powered by the bike's integrated battery. The battery will intelligently route power where it's needed most – to t...
Tue, 6 Aug, 2019 at 5:14 PM
Can I remove the battery of my 2017 Electrified S myself?
No, the battery is fixed in the frame. It should only be removed by VanMoof Bike Doctors for service and repair.
Tue, 6 Aug, 2019 at 5:10 PM
Can I use a second battery on my 2017 Electrified S?
No – we designed the Electrified S 2017 to be an entirely integrated bike system, so it is not possible to remove the battery. It is only removable for serv...
Tue, 6 Aug, 2019 at 5:11 PM
How do I pair a new remote with my 2017 Electrified S?
Follow these steps to pair a new Electrified S remote:  - Make sure you are in Bluetooth range of your Electrified S and have an internet connection on you...
Tue, 6 Aug, 2019 at 5:13 PM
I lost my Electrified remote. What should I do?
Unlock your bike using the VanMoof app and park it in a safe place. Then log in to my.vanmoof.com and request a new passcode so you can reset the security s...
Tue, 6 Aug, 2019 at 5:14 PM