General

What does the Turbo Boost button do?
The Turbo Boost button is a small switch on the left handlebar that increases the pedal assist power, giving you a blast of instant acceleration. Just press...
Tue, 6 Aug, 2019 at 5:08 PM
How does the anti-theft tracking work?
We'll only track your Electrified S when you report it stolen – via the app or my.vanmoof.com. As soon as the bike starts sending coordinates, these wil...
Tue, 6 Aug, 2019 at 5:09 PM
How does the Touch Unlock feature of my 2017 Electrified S & X work?
When your phone is within Bluetooth range of the bike and the app is connected, you can simply touch the display to unlock your 2017 Electrified S & X. ...
Wed, 18 Dec, 2019 at 3:16 PM
Where is the motor of the 2017 Electrified S & X positioned?
The Electrified S & X 2017's motor is located in the front wheel hub. 
Wed, 18 Dec, 2019 at 3:16 PM
How far can my 2017 Electrified S & X take me on one charge?
The 2017 Electrified S & X has a maximum pedal assist range of 120km, when set to power level 1, and ridden in optimal conditions. An average of 60 km r...
Wed, 18 Dec, 2019 at 3:18 PM
How do I charge the smart module in the 2017 Electrified S & X?
Your Electrified smart module is powered by the bike's integrated battery. The battery will intelligently route power where it's needed most – to t...
Wed, 18 Dec, 2019 at 3:19 PM
Can I remove the battery of my 2017 Electrified S & X myself?
No, the battery is fixed in the frame. It should only be removed by VanMoof Bike Doctors for service and repair.
Wed, 18 Dec, 2019 at 3:19 PM
Can I use a second battery on my 2017 Electrified S & X?
No – we designed the Electrified S & X 2017 to be an entirely integrated bike system, so it is not possible to remove the battery. It is only removable ...
Wed, 18 Dec, 2019 at 3:20 PM
How do I pair a new remote with my 2017 Electrified S & X?
Follow these steps to pair a new Electrified S/X remote:  - Make sure you are in Bluetooth range of your Electrified S/X and have an internet connection...
Mon, 13 Jan, 2020 at 11:04 AM
I lost my 2017 Electrified S/X remote. What should I do?
Unlock your bike using the VanMoof app and park it in a safe place. Afterwards, please get in contact with our support team as for them to provide you with ...
Wed, 22 Jan, 2020 at 9:53 AM