General
I bought 1 year of the Peace of Mind Service, but now I want to switch it to 3 years. Can I do that?
Sadly, no. Please decide up-front which policy is best for your needs.
Tue, 6 Aug, 2019 at 5:17 PM
If you buy a new VanMoof bike within the term of your policy, then you are able to transfer the Peace of Mind Service to that bike. Contact our support team...
Tue, 6 Aug, 2019 at 5:17 PM
We'll recover or replace your stolen bike for free the first time. If by some freakish bad luck your bike is stolen a second or third time, we’ll recov...
Tue, 6 Aug, 2019 at 5:19 PM
We're not able to offer that payment option yet. We'll let you know if that changes!
Tue, 6 Aug, 2019 at 5:22 PM
Of course! Our Peace of Mind service is designed to provide complete protection against bike theft, or you can fully insure your bike via a third party comp...
Wed, 7 Aug, 2019 at 10:01 AM
Our Peace of Mind Service is pretty powerful theft insurance, but we don't offer separate damage insurance. We'll let you know if that changes!
Tue, 6 Aug, 2019 at 5:21 PM
When we launched the first SmartBike, our Peace of Mind guarantee was something the world had never seen. Our Bike Hunters also had no idea what they would e...
Tue, 6 Aug, 2019 at 5:16 PM