General

What if I purchase 3 years of Peace of Mind Service, but then buy another VanMoof bike within that time?
If you buy a new VanMoof bike within the term of your policy, then you are able to transfer the Peace of Mind Service to that bike. Contact our support team...
Tue, 6 Aug, 2019 at 5:17 PM
How does the Peace of Mind service work if my bike is stolen?
It works like this: 1. Notify us that your bike is stolen via the VanMoof app. 2. Go to the police, report your bike stolen and send us the police r...
Mon, 6 Jan, 2020 at 7:02 PM
How much Peace of Mind do I actually get?
We'll recover or replace your stolen bike for free the first time. If by some freakish bad luck your bike is stolen a second or third time, we’ll recov...
Tue, 6 Aug, 2019 at 5:19 PM
Can I transfer the Peace of Mind service policy if I sell my bike?
Your Peace of Mind Service policy is yours, and yours alone. If you sell your SmartBike or Electrified S, your policy is non-transferable to other users but...
Tue, 6 Aug, 2019 at 5:18 PM
Can I pay for my Peace of Mind Service policy in instalments/terms?
We're not able to offer that payment option yet. We'll let you know if that changes!
Tue, 6 Aug, 2019 at 5:22 PM
Can I insure my VanMoof bike?
Of course! Our Peace of Mind service is designed to provide complete protection against bike theft, or you can fully insure your bike via a third party comp...
Wed, 7 Aug, 2019 at 10:01 AM
Do you offer damage insurance for my VanMoof?
Our Peace of Mind Service is pretty powerful theft insurance, but we don't offer separate damage insurance. We'll let you know if that changes! 
Tue, 6 Aug, 2019 at 5:21 PM
I crashed my bike beyond all repair! If I buy a new VanMoof bike, can I transfer my Peace of Mind Service from my old bike?
Ouch! And yes, we'd love to transfer your Peace of Mind Service policy to your new bike. It's valid for the remaining length of your existing poli...
Tue, 6 Aug, 2019 at 5:20 PM
What if I bought my bike in the Netherlands, but move to another country?
We only have Bike Hunters in the countries where we sell bikes. If you move to another of the countries we ship to, we're happy to continue offering our...
Tue, 6 Aug, 2019 at 5:23 PM