General

I bought 1 year of the Peace of Mind Service, but now I want to switch it to 3 years. Can I do that?
Sadly, no. Please decide up-front which policy is best for your needs. 
Tue, 6 Aug, 2019 at 5:17 PM
What if I purchase 3 years of Peace of Mind Service, but then buy another VanMoof bike within that time?
If you buy a new VanMoof bike within the term of your policy, then you are able to transfer the Peace of Mind Service to that bike. Contact our support team...
Tue, 6 Aug, 2019 at 5:17 PM
How much Peace of Mind do I actually get?
We'll recover or replace your stolen bike for free the first time. If by some freakish bad luck your bike is stolen a second or third time, we’ll recov...
Tue, 6 Aug, 2019 at 5:19 PM
Can I pay for my Peace of Mind Service policy in instalments/terms?
We're not able to offer that payment option yet. We'll let you know if that changes!
Tue, 6 Aug, 2019 at 5:22 PM
Can I insure my VanMoof bike?
Of course! Our Peace of Mind service is designed to provide complete protection against bike theft, or you can fully insure your bike via a third party comp...
Wed, 7 Aug, 2019 at 10:01 AM
Do you offer damage insurance for my VanMoof?
Our Peace of Mind Service is pretty powerful theft insurance, but we don't offer separate damage insurance. We'll let you know if that changes! 
Tue, 6 Aug, 2019 at 5:21 PM
I bought my SmartBike when Peace of Mind was included in the price. How come I have to pay €98 to have my bike recovered, while new customers who purchase the Peace of Mind Service don't?
When we launched the first SmartBike, our Peace of Mind guarantee was something the world had never seen. Our Bike Hunters also had no idea what they would e...
Tue, 6 Aug, 2019 at 5:16 PM
Will I get notified when my Peace of Mind Service policy ends?
Absolutely. We'll notify you at least 1 month before your Peace of Mind Service policy ends, with the option to extend it. 
Tue, 6 Aug, 2019 at 5:20 PM