You can book a repair appointment in one of our Brand Stores, Service Hubs, or certified workshops via the ‘Help’ section in My VanMoof. The full list of al...
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The moment you drop off your bike for repair we’ll give you an indication of when we expect your bike to be ready. Your repair time will depend on the compl...
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Don't worry if you can't make your appointment. Simply cancel your repair via your My VanMoof account. You can then reschedule by booking a new ap...
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These simple tips will keep your VanMoof riding happier, so you can enjoy many more years of smooth riding. Pump your tires You’ll be 15% more energy effi...
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We offer our Bike Doctor Network in certain areas of Amsterdam: Centrum: 1011 until 1017 South: 1071 until 1079 West: 1051 until 1059 East: 1018, 10...
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We set up every new VanMoof bike to make sure it's ready-to-ride, but it's normal for some parts to work a little loose after a while. To make sur...
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Our custom rear carrier can be used to carry bigger loads and to mount panniers. It’s easy to install at home, just follow these instructions.
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Yes! We have a limited number of loan bikes available for you to use while your bike is being repaired. We'll do everything we can to make sure you get...
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Having issues with your bike? You have two options in My VanMoof account under the Help section: 1. Try to fix the bike yourself This step-by-step too...
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