General

How often should I get my bike serviced?
We set up every new VanMoof bike to make sure it's ready-to-ride, but it's normal for some parts to work a little loose after a while. To make sur...
Wed, 29 Apr, 2020 at 3:59 PM
Why is the first check-up so important?
When you ride a new bike for the first time, you're subjecting it to a kind of stress and wear that it's never experienced before. We set up every...
Thu, 6 Feb, 2020 at 9:35 AM
I don't live near a VanMoof Brand Store. Where can I service my bike?
A VanMoof bike is mechanically similar to other bicycles, so any bike mechanic should be able to perform basic service and repairs. If you have technical i...
Wed, 29 Apr, 2020 at 4:46 PM
How to install a rear carrier on your Electrified S2 & X2
Our custom rear carrier can be used to carry bigger loads and to mount panniers. It’s easy to install at home, just follow these instructions.
Tue, 27 Aug, 2019 at 3:33 PM
Can I borrow a bike while my VanMoof is being serviced?
Yes! We have a limited number of loan bikes available for you to use while your bike is being repaired. We'll do everything we can to make sure you get...
Wed, 7 Aug, 2019 at 9:55 AM
How to reset your Electrified S2 & X2
Most technical issues can be solved by a quick restart. This video shows you how to manually reset the Electrified S2 & X2 if your bike gets stuck. If t...
Mon, 6 Jan, 2020 at 1:40 PM
How to swap the Smart Cartridge of your Electrified S2
The Electrified S2 & X2 are designed for remote servicing – here’s how to remove and re-install the Smart Cartridge when necessary.
Tue, 27 Aug, 2019 at 3:38 PM