We set up every new VanMoof bike to make sure it's ready-to-ride, but it's normal for some parts to work a little loose after a while. To make sur...

When you ride a new bike for the first time, you're subjecting it to a kind of stress and wear that it's never experienced before. We set up every...

A VanMoof bike is mechanically similar to other bicycles, so any bike mechanic should be able to perform basic service and repairs. If you have technical i...

Our custom rear carrier can be used to carry bigger loads and to mount panniers. It’s easy to install at home, just follow these instructions.

Yes! We have a limited number of loan bikes available for you to use while your bike is being repaired. We'll do everything we can to make sure you get...

Most technical issues can be solved by a quick restart. This video shows you how to manually reset the Electrified S2 & X2 if your bike gets stuck. If t...

The Electrified S2 & X2 are designed for remote servicing – here’s how to remove and re-install the Smart Cartridge when necessary.