General

Can I request day for my bike delivery?
We use different shipping partners depending on your location. In Belgium, Luxembourg, and the Netherlands, our partners will contact you with the option to...
Wed, 7 Aug, 2019 at 10:04 AM
What is your returns policy?
We offer a free 30-day returns policy, because we believe the only way for you to really know if our bikes are right for you, is to ride them. No matter whic...
Wed, 7 Aug, 2019 at 10:06 AM
I don't have the original box anymore – can I get a new one?
If you need a box to ship your VanMoof, we'll be happy to provide you with one for €25. When completing the online returns form, you'll see the opt...
Wed, 7 Aug, 2019 at 10:08 AM
Which countries do you ship to?
We currently ship to:  Austria  Belgium  Denmark  Finland  France  Germany  Ireland  Italy  Japan  Latvia  Luxembourg  Netherlands  Poland  ...
Wed, 2 Oct, 2019 at 3:10 PM
Can I pick-up my new VanMoof at a brand store?
This depends on your region. If you see 'Store pick-up' at checkout, we'll ship your bike to your nearest brand store for free – and contact y...
Wed, 7 Aug, 2019 at 10:11 AM
How can I track my order?
We'll provide you with a tracking number as soon as your order leaves our warehouse. You can then follow it all the way to your door!
Wed, 7 Aug, 2019 at 10:12 AM
Are returns free?
Returns are always 100% free, within 30 days. If you need a box to ship your bike, we'll provide you with one for €25.
Wed, 7 Aug, 2019 at 10:13 AM
Where do I send my return to?
The return address may vary depending on your location, but don't worry – we'll send you a prepaid shipping label once you've completed our r...
Wed, 7 Aug, 2019 at 10:15 AM
How will my VanMoof arrive?
Your new VanMoof will arrive pre-assembled and almost ready to hit the streets. If you live in the EU or Asia, all you need to do is attach the pedals and a...
Mon, 16 Sep, 2019 at 11:04 AM
How much does shipping cost in Japan?
All bikes ship for free to Japanese addresses. For accessories and other items, the shipping fee will depend on the size of your order.
Wed, 7 Aug, 2019 at 10:17 AM