Payments

Payment Methods

Which payment methods does VanMoof accept?
You can pay with a credit card (Mastercard/Visa/American Express), PayPal, or local payment options (depending on your region e.g. iDeal, Sofort etc.). If...
Wed, 29 Apr, 2020 at 4:04 PM
When do I get the invoice for my order?
You will receive the invoice via email as soon as your order leaves our warehouse. It is not possible to issue a invoice prior to this moment.  ...
Wed, 20 May, 2020 at 2:23 PM
Can I pay later?
You will pay for your order during the check out. This means that your bank account will be charged immediately once you've confirm your order. This al...
Thu, 2 Jul, 2020 at 1:29 PM
Why is my card being declined?
If your credit card was declined, it’s normally because of your bank’s automated anti-fraud systems. If this happens to you, please make sure your credit ca...
Mon, 6 Jan, 2020 at 2:44 PM
Do you accept payments in installements?
It is not possible to pay for your bike in installments. Click here for more information about the payment options available. 
Wed, 29 Apr, 2020 at 4:24 PM
Can I get my VAT refunded?
Yes you can.  VAT can be refunded after selecting your country in the ‘Valid VAT number’ field. Please make sure to enter all billing details correctly bef...
Wed, 29 Apr, 2020 at 4:07 PM
What payment gateway do you use?
VanMoof uses Adyen, a well-established, secure payment gateway service to process your credit card payment.
Wed, 7 Aug, 2019 at 11:39 AM
How secure is shopping online with VanMoof? Is my data protected?
Your data is handled confidentially and encrypted with SSL secure server software. Information regarding your order, your name, address, credit card or bank...
Wed, 7 Aug, 2019 at 11:47 AM
Will the price change for German customers according to the tax rate change in Germany?
The VAT rate in Germany has recently (July 1, 2020) changed from 19% to 16%.   We want to give all customers the same opportunity to ride our incredible e...
Wed, 8 Jul, 2020 at 2:16 PM