Each new VanMoof bicycle frame and original parts have a guarantee against defects in workmanship and materials for two years* from the day of delivery of y...
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Our ongoing outlet sale features bikes which have been returned by other customers, had a little knock in the factory, or are from a discontinued range. All...
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Accepted payment methods You can pay with a credit card (Mastercard/Visa/American Express), PayPal, or local payment options (depending on your region e.g....
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We work hard with our shipping partners to make sure that your order is delivered in perfect condition. If your bike has been damaged in transit, please con...
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Cancellations are possible up until the moment our Warehouse team starts preparing your order for shipment. You can cancel your order in your My VanMoof acc...
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Your invoice will be available in your My VanMoof account half an hour after you placed your order. Order placed before 05-03-2022 17:00 (CEST) Your ...
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If your credit card was declined, it’s normally because of your bank’s automated anti-fraud systems. If this happens to you, please make sure your credit ca...
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If you export your purchase outside of the EU, you can have the paid VAT reimbursed. VanMoof has partnered with VATFree.com to help our customers request th...
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Your data is handled confidentially and encrypted with SSL secure server software. Information regarding your order, your name, address, credit card or bank...
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The prices of our bikes are listed on our website. You'll see an overview of the total costs, including shipping, at the checkout page when placing an o...
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You can check your order status in your My VanMoof account. If you don’t already have a My VanMoof account, go to my.vanmoof.com create one. When you are lo...
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What to do before you can delete your account How to delete your VanMoof account Deleting your account is a permanent action and cannot be undone. You...
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People that bike to work are happier. VanMoof for Business enables employees to bring their best self to work. Can I get VanMoof e-bikes for my employee...
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If you're looking to buy a VanMoof second-hand, it's important to know whether the bike was stolen or not. Our Support Team can check this out for y...
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