General

What is the warranty on my VanMoof?
We guarantee each new VanMoof bicycle frame and original components against defects in workmanship and materials for two years from the day you purchased yo...
Wed, 7 Aug, 2019 at 11:49 AM
Is my warranty valid worldwide?
No, the VanMoof warranty is only available in the locations we can currently ship to. 
Wed, 7 Aug, 2019 at 11:50 AM
What can I do if my VanMoof gets damaged during shipping?
We work hard with our shipping partners to make sure that your order is delivered in perfect condition. If your bike has been damaged in transit, please con...
Fri, 4 Oct, 2019 at 11:00 AM
What should I do if there's a problem with my VanMoof within the warranty period?
If you have an issue with your VanMoof, please use our contact form to get in touch. Our support team will be happy to help you further.
Wed, 2 Oct, 2019 at 4:52 PM