Included Service

I bought 1 year of the Peace of Mind Service, but now I want to switch it to 3 years. Can I do that?
Sadly, no. Please decide up-front which policy is best for your needs. 
Tue, 6 Aug, 2019 at 5:17 PM
I didn't lock my bike and then it got stolen. Can you track it down for me?
Sadly, no. We can only recover or replace a stolen Smart S or X if its theft defense system was armed and the ring lock was in use. The same condition appli...
Tue, 6 Aug, 2019 at 5:21 PM
I bought my SmartBike when Peace of Mind was included in the price. How come I have to pay €98 to have my bike recovered, while new customers who purchase the Peace of Mind Service don't?
When we launched the first SmartBike, our Peace of Mind guarantee was something the world had never seen. Our Bike Hunters also had no idea what they would e...
Tue, 6 Aug, 2019 at 5:16 PM
I customized my bike with its own Sonos, flask holder, and sheepskin hand-warmers. It got stolen. Will you replace all my stuff?
We'll do our very best to find your legendary bike back but if we can’t, we're not able to replace any previously added accessories. 
Tue, 6 Aug, 2019 at 5:18 PM
How will you stop people from lying about their bike being stolen?
We have a number of checks in place. First and foremost we trust our riders – they've been frustrated by bike theft for so long that we have faith in t...
Tue, 6 Aug, 2019 at 5:25 PM