Lost or stolen bike

I reported my bike stolen. How long do I have to wait?
The two-week bike hunting period begins the moment you report your bike stolen and we receive a copy of the official police report. If our Bike Hunters have...
Tue, 6 Aug, 2019 at 5:23 PM
How does the Peace of Mind service work if my bike is stolen?
It works like this: 1. Notify us that your bike is stolen via the VanMoof app. 2. Go to the police, and report your bike stolen 3. Relax, and let th...
Tue, 6 Aug, 2019 at 5:24 PM
If you can't recover my stolen bike, which bike will you replace it with?
You will get a bike of similar (or better) age and condition to your stolen bike. For instance, if your Electrified S2 is stolen two years after you bought ...
Tue, 6 Aug, 2019 at 5:18 PM
I didn't lock my bike and then it got stolen. Can you track it down for me?
Sadly, no. We can only recover or replace a stolen Smart S or X if its theft defense system was armed and the ring lock was in use. The same condition appli...
Tue, 6 Aug, 2019 at 5:21 PM
I lent my bike to a friend and it got stolen. Is it still covered by my Peace of Mind Service policy?
Sadly, no. Our Peace of Mind Service policy is yours and yours alone. If the bike was being used by someone other than the policy-holder at the time it was ...
Tue, 6 Aug, 2019 at 5:22 PM
What if you recover my stolen bike, but it's damaged beyond repair?
If we recover your bike but it's damaged beyond repair, we will replace it with a bike of the same age and condition. 
Tue, 6 Aug, 2019 at 5:23 PM
Does the Peace of Mind Service cover the costs of replacing a lock after a failed theft attempt?
Absolutely. If your VanMoof chain lock is destroyed in a failed theft attempt, we'll replace your it free of charge. 
Tue, 6 Aug, 2019 at 5:21 PM
I customized my bike with its own Sonos, flask holder, and sheepskin hand-warmers. It got stolen. Will you replace all my stuff?
We'll do our very best to find your legendary bike back but if we can’t, we're not able to replace any previously added accessories. 
Tue, 6 Aug, 2019 at 5:18 PM
How will you stop people from lying about their bike being stolen?
We have a number of checks in place. First and foremost we trust our riders – they've been frustrated by bike theft for so long that we have faith in t...
Tue, 6 Aug, 2019 at 5:25 PM
How do you physically get the bikes back once they are found?
This depends entirely on the circumstances. Wherever possible, we work with the local police to safely recover bikes. 
Tue, 6 Aug, 2019 at 5:25 PM