Lost or stolen bike

I reported my bike stolen. How long do I have to wait?
The two-week bike hunting period begins the moment you report your bike stolen and we receive a copy of the official police report. If our Bike Hunters have...
Tue, 6 Aug, 2019 at 5:23 PM
If you can't recover my stolen bike, which bike will you replace it with?
You will get a bike of similar (or better) age and condition to your stolen bike. For instance, if your Electrified S2 is stolen two years after you bought ...
Tue, 6 Aug, 2019 at 5:18 PM
I lent my bike to a friend and it got stolen. Is it still covered by my Peace of Mind Service policy?
Sadly, no. Our Peace of Mind Service policy is yours and yours alone. If the bike was being used by someone other than the policy-holder at the time it was ...
Tue, 6 Aug, 2019 at 5:22 PM
What if you recover my stolen bike, but it's damaged beyond repair?
If we recover your bike but it's damaged beyond repair, we will replace it with a bike of the same age and condition. 
Tue, 6 Aug, 2019 at 5:23 PM
Does the Peace of Mind Service cover the costs of replacing a lock after a failed theft attempt?
Absolutely. If your VanMoof chain lock is destroyed in a failed theft attempt, we'll replace your it free of charge. 
Tue, 6 Aug, 2019 at 5:21 PM
How do you physically get the bikes back once they are found?
This depends entirely on the circumstances. Wherever possible, we work with the local police to safely recover bikes. 
Tue, 6 Aug, 2019 at 5:25 PM
What happens if someone only steals my front wheel?
Good question! Firstly, our anti-theft nuts make it pretty difficult to remove a wheel. If this does happen, let us know and we'll sort you out with a ...
Tue, 6 Aug, 2019 at 5:25 PM