Electrified S2 & X2 Charging Port

Here's everything you need to know about the Electrified S2 & X2 charging port issue.

What's this all about?
Over the past months, we’ve received 19 reports of broken insulation covers within the charging port on the Electrified S2 & X2. After extensive testing...
Thu, 10 Oct, 2019 at 11:14 AM
How will a damaged charging port affect my bike?
If the insulation cover within your charging port has broken, you may not be able to charge your Electrified S2 or X2. It’s possible that you can still char...
Thu, 10 Oct, 2019 at 11:14 AM
Does this affect my bike?
This issue only affects the Electrified S2 & X2. If you own an Electrified S2 or X2, please check your charging port to make sure the central insulation...
Thu, 10 Oct, 2019 at 11:14 AM
What are you doing about it?
After extensive testing, we know the issue can be triggered by inserting and removing the charging cable at an angle, with some force (such as if you forget...
Thu, 10 Oct, 2019 at 11:15 AM
Can I ride my bike if I have the charging port issue?
You can still ride your bike but if you are missing the insulation cover we recommend you do not charge your bike until it’s been serviced. Please contact u...
Thu, 10 Oct, 2019 at 11:15 AM
How many bikes are affected?
There are currently 11.496 Electrified S2 & X2s bikes on the road across Europe, Japan and the US. We’ve only identified 19 bikes with this issue, but i...
Thu, 10 Oct, 2019 at 11:15 AM
I want a refund. Is that possible?
It’s not possible to return the Electrified S2 & X2 outside of our standard return policy, and there is absolutely no reason to be concerned. Our bikes ...
Thu, 10 Oct, 2019 at 11:15 AM