2019 Outlet Supersale

here you will find answers to the most frequently asked questions about our 2019 Outlet Supersale.

Which size bike is best for me?
When it comes to bikes, size does matter. To make sure you are riding off into the sunset with a frame that is the right fit for you, follow these rules: ...
Tue, 19 Nov, 2019 at 10:53 AM
Can you add accessories for my bike?
Not in the Outlet Store (you’ve already picked up a bargain!). But you can purchase them separately — either in one of our brand stores, or online at vanmoo...
Mon, 4 Nov, 2019 at 10:41 AM
Will you also be selling these bikes in your stores?
Nope, this is an online-only sale. So, make sure your laptop is fully-charged, get your mouse ready and maybe grab a snack.
Mon, 4 Nov, 2019 at 10:38 AM
What condition will my bike be in?
Don’t worry, you’re not buying bikes ready for the skip here. Far from it. Outlet bikes are simply either pre-loved or had a little knock in transit. To hel...
Wed, 6 Nov, 2019 at 8:46 AM
What are the payment options?
We have multiple options, depending on where you’re based. If you’re in the Netherlands, you can pay via iDEAL. If you’re in Germany, you can use SOFORT. Fr...
Mon, 4 Nov, 2019 at 10:38 AM
Will I get a payment confirmation and invoice?
Yes, we’ll send you a payment confirmation via email as soon as your order checked out.  The invoice will follow right after the order has been shipped. Pl...
Wed, 6 Nov, 2019 at 12:03 PM
I’ve put an Outlet Sale bike in my online cart, is it reserved?
Bikes in the outlet sale are in high demand and sold on a first-come, first-served basis. Unfortunately, this means we aren’t able to reserve items placed i...
Mon, 4 Nov, 2019 at 10:39 AM
What countries does VanMoof ship to?
This Outlet Sale is in Europe and in the US. Therefore we are shipping to Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Latvia, Luxem...
Mon, 4 Nov, 2019 at 10:39 AM
How much do you charge for shipping?
Shipping is absolutely free (which is even more money saved).
Mon, 4 Nov, 2019 at 10:39 AM
What details do you need?
We'll need your address, phone number, email address, and full name. If your order has an invalid phone number, it could delay the delivery of your bik...
Mon, 4 Nov, 2019 at 10:39 AM