2019 Outlet Supersale

here you will find answers to the most frequently asked questions about our 2019 Outlet Supersale.

Can I pick up my bike?
You can’t, we’re afraid. But the good news is that the shipping is free! So you don’t need to.
Mon, 4 Nov, 2019 at 10:39 AM
When will my bike be shipped?
We know that the wait for something this shiny can be agonizing, so we aim to get your bike to you ASAP. Your bike will be shipped from our warehouse in the...
Mon, 4 Nov, 2019 at 10:39 AM
My payment has failed, what can I do?
Don’t give up hope. First, double-check with your bank that they’re not blocking the payment, if that doesn’t put things straight then try again or use a di...
Mon, 4 Nov, 2019 at 10:38 AM
I changed my mind. Can I change my order?
All purchases are final. This means we won’t be able to change an order once it is placed.
Mon, 4 Nov, 2019 at 10:39 AM
Can I return a bike bought from the Outlet Store after purchase?
Yes – you have 14 days to return the bike for a full refund (although we can’t imagine you’ll want to). Fill out the return form first. You simply have to r...
Wed, 29 Jan, 2020 at 10:27 AM
Can I test ride an outlet bike before I buy it?
Sadly not, our outlet bikes are located in our warehouse and not in our stores (and, frankly, a load of people testing bikes in a working warehouse is a hea...
Mon, 4 Nov, 2019 at 10:40 AM
Can I see a photo of the specific bike I want to buy?
The problem with big sales? It involves a lot of bikes. Like… really, a lot. Unfortunately, that means we aren’t able to photograph every single one. Howeve...
Mon, 4 Nov, 2019 at 10:40 AM
Which bikes come with a lock?
The Electrified S2 and X2 have an integrated Kick Lock. The Smart S and X have a ringlock.
Mon, 4 Nov, 2019 at 10:40 AM
What is the VanMoof Peace of Mind Guarantee?
Our Peace of Mind Guarantee is an optional extra that… well, does exactly that… gives you peace of mind. How? Well, if someone does manage to steal your bik...
Mon, 4 Nov, 2019 at 10:40 AM
Which bikes can I buy Peace of Mind Protection for?
The 3-year Peace of Mind Guarantee is available as an add-on when you purchase an Electrified S2/X2 or Smart S/X.
Mon, 4 Nov, 2019 at 10:40 AM