Electrified S2 & X2 Charging Port

What is this all about?
Over the past months, we’ve received 19 reports of broken insulation covers within the charging port on the Electrified S2 & X2. After extensive testing...
Wed, 8 Jan, 2020 at 10:45 AM
Does this affect my bike?
This issue only affects Electrified S2 & X2. If you own an Electrified S2 or X2, please check your charging port to make sure the central insulation cov...
Wed, 8 Jan, 2020 at 10:45 AM
What have you done about it?
After extensive testing, we know the issue can be triggered by inserting and removing the charging cable at an angle, with some force (such as if you forget...
Wed, 8 Jan, 2020 at 10:46 AM
How do I attach the new part to my charger?
It’s very easy, just push the new part onto the end of your charger plug. Make sure it is fully inserted, by pushing it down all the way. After that, you ca...
Wed, 8 Jan, 2020 at 10:46 AM
I did not receive my fix by post, what now?
Give us a call or email chargingport@vanmoof.com so that we can double-check your address. If necessary, we’ll send you a new package.
Wed, 8 Jan, 2020 at 10:46 AM
I ride an Electrified S2 or X2 but did not receive an email regarding the fix, can I get the fix package?
Yes, of course! Please email chargingport@vanmoof.com or call us, and we’ll send you the fix package as soon as possible.
Wed, 8 Jan, 2020 at 10:46 AM