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Frequently asked questions
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Is my bike’s battery affected by colder temperatures?
Outside temperatures can influence battery performance. The range and power output of a battery will always be best in mild weather. It’s completely safe to...
How do I charge my bike?
VanMoof S2/X2 & S3/X3: Plug the included charger into a power outlet and connect the other end to your bike (under the top tube). The battery will stop...
How can I unlock my bike?
There are three ways to unlock your bike: If your bike is connected to the app - Tap the unlock icon in the app home screen to activate the unlock seq...
How do I report my bike stolen?
If your bike ends up in wrong hands, there are two ways to report it stolen: 1. Open the VanMoof app and go to your profile (bottom right corner). S...
How does the theft defense system work?
To activate the theft defense system, simply kick the Kick Lock. Your armed bike responds with a loud warning sound when a thief touches it, followed by an ...
What can you tell me about the battery?
VanMoof electric bikes (Electrified S2 & X2, and the VanMoof S3 & X3) have an integrated battery (LG-504W capacity), which you cannot remove for cha...
Will the battery be removable in the future?
We currently have no plans to produce a bike with a removable battery.
What sort of terrain can I ride a VanMoof bike on?
Our bikes are designed for city riding, but can handle some light off-road use (e.g. a gravel path). VanMoof bikes should not be used for extended off-roa...
How fast can I ride my VanMoof bike?
The Electrified has a top speed of 32km/h, limited to 25km/h in Europe and 24km/hr in Japan to comply with local laws. You'll be asked to select your l...
How far can I go on one battery charge?
The VanMoof Electrified S2 & X2 bikes have a range of 60km (full power mode) – 150km (economy mode). Of course, you can always ride the old fashioned wa...
How does the alarm work?
The alarm is triggered when your bike is moved after the Kick Lock has been activated. When the bike detects movement, it will give a warning sound and...
Do temperatures influence the battery?
Outside temperatures can significantly influence battery performance. The range and power output of a battery will be better in mild-warm weather compared t...
Can I add accessories?
Yes, depending on your bike model you will be able to add accessories (like a handy front or rear carrier). Click on the following [link] and check out the ...
How to register my bike with the app?
Before you can start riding on your new bike, you will need to do the following: Download the VanMoof app from the Apple App Store or Google PlayStore Y...
How does Touch Unlock work?
When Touch Unlock is enabled in the VanMoof app, you can simply press the handlebar button to unlock your bike. Your bike will connect to the VanMoof app vi...
How can I locate my bike once it's been registered stolen?
After you've registered your bike as stolen, we'll give you a link which will show your bike's location pings. The GSM triangulation will cre...