General Information

Q&As encompassing all bike models

How do I charge my bike?
VanMoof S2/X2 & S3/X3: Plug the included charger into a power outlet and connect the other end to your bike (under the top tube). The battery will stop...
Mon, 20 Apr, 2020 at 10:16 AM
How can I unlock my bike?
There are three ways to unlock your bike:  If your bike is connected to the app -  Tap the unlock icon in the app home screen to activate the unlock seq...
Tue, 19 May, 2020 at 11:39 AM
How do I report my bike stolen?
If your bike ends up in wrong hands, there are two ways to report it stolen: Open the VanMoof app and go to your profile (bottom right corner). Select ...
Fri, 22 May, 2020 at 12:56 PM
How does the theft defense system work?
To activate the theft defense system, simply kick the Kick Lock. Your armed bike responds with a loud warning sound when a thief touches it, followed by an ...
Tue, 12 May, 2020 at 2:23 PM
What can you tell me about the battery?
VanMoof electric bikes (Electrified S2 & X2, and the VanMoof S3 & X3) have an integrated battery (LG-504W capacity), which you cannot remove for cha...
Mon, 11 May, 2020 at 1:22 PM
Will the battery be removable in the future?
We currently have no plans to produce a bike with a removable battery. 
Wed, 29 Apr, 2020 at 3:52 PM
What sort of terrain can I ride a VanMoof bike on?
Our bikes are designed for city riding, but can handle some light off-road use (e.g. a gravel path).  VanMoof bikes should not be used for extended off-roa...
Wed, 20 May, 2020 at 1:37 PM
Can I change the settings to make my bike go faster?
The Electrified has a top speed of 32km/h, limited to 25km/h in Europe and 24km/hr in Japan to comply with local laws. You'll be asked to select your l...
Tue, 6 Aug, 2019 at 11:59 AM
How far can I go on one battery charge?
The VanMoof Electrified S2 & X2 bikes have a range of 60km (full power mode) – 150km (economy mode). Of course, you can always ride the old fashioned wa...
Tue, 6 Aug, 2019 at 12:00 PM
How does the alarm work?
The alarm is triggered when your bike is moved after the Kick Lock has been activated.  When the bike detects movement, it will give a warning sound and...
Wed, 22 Apr, 2020 at 2:33 PM