Outside temperatures can influence battery performance. The range and power output of a battery will always be best in mild weather. It’s completely safe to...
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There are three ways to unlock your bike: If your bike is connected to the app - Tap the unlock icon in the app home screen to activate the unlock seq...
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To activate the theft defense system, simply kick the Kick Lock. Your armed bike responds with a loud warning sound when a thief touches it, followed by an ...
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VanMoof electric bikes (Electrified S2 & X2, and the VanMoof S3 & X3) have an integrated battery (LG-504Wh capacity), which you cannot remove for ch...
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Our bikes are designed for city riding, but can handle some light off-road use (e.g. a gravel path). VanMoof bikes should not be used for extended off-roa...
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The maximum assisted speed of our electric bikes is limited to comply with local regulations. In the US our bikes are limited to a maximum assisted speed of...
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The alarm is triggered when your bike is moved after the Kick Lock has been activated. When the bike detects movement, it will give a warning sound and...
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Yes, depending on your bike model you will be able to add accessories (like a handy front or rear carrier). Click on the following [link] and check out the ...
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Before you can start riding on your new bike, you will need to do the following: Download the VanMoof app from the Apple App Store or Google PlayStore Y...
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When Touch Unlock is enabled in the VanMoof app, you can simply press the handlebar button to unlock your bike. Your bike will connect to the VanMoof app vi...
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After you've registered your bike as stolen, we'll give you a link which will show your bike's location pings. The GSM triangulation will cre...
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Our developers are continuously working on improving your bike’s features and performance via firmware updates. Our firmware updates are pushed out in batc...
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If your bike ends up in wrong hands, there are two ways to report it stolen: 1. Open the VanMoof App and go to your profile. Select the bike that has been ...
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