General Information

Q&As encompassing all bike models

Do temperatures influence the battery?
Outside temperatures can significantly influence battery performance. The range and power output of a battery will be better in mild-warm weather compared t...
Wed, 29 Apr, 2020 at 11:47 AM
Can I add accessories?
Yes, depending on your bike model you will be able to add accessories (like a handy front or rear carrier). Click on the following [link] and check out the ...
Mon, 20 Apr, 2020 at 10:35 AM
How to register my bike with the app?
Before you can start riding on your new bike, you will need to do the following:  Download the VanMoof app from the Apple App Store or Google PlayStore Y...
Tue, 19 May, 2020 at 11:37 AM
How does Touch Unlock work?
When Touch Unlock is enabled in the VanMoof app, you can simply press the handlebar button to unlock your bike. Your bike will connect to the VanMoof app vi...
Fri, 22 May, 2020 at 1:45 PM
How can I locate my bike once it's been registered stolen?
After you've registered your bike as stolen, we'll give you a link which will show your bike's location pings. The GSM triangulation will cre...
Fri, 22 May, 2020 at 1:04 PM