Electrified S2/X2

Q&As specific for model

How to get riding on an S2 or X2
Congrats on your new VanMoof Electrified! This short guide will have you set up and riding the future in just a few minutes. Have you downloaded the Van...
Fri, 3 Jan, 2020 at 10:04 AM
What's the difference between the S and the S2/X2?
The Electrified S2 and X2 are the newest members of the VanMoof family. As well as redesigned frames, the Electrified S2 & X2 feature a smarter and more...
Mon, 29 Apr, 2019 at 3:51 PM
What is the top speed of the Electrified S2 & X2?
The S2 & X2 both have a top speed of 32 km/h on power level 4. This is limited to 25km/h in Europe and 24km/h in Japan to comply with road safety laws.
Tue, 6 Aug, 2019 at 11:59 AM
Can I get extra theft protection for my Electrified S2 & X2 with the VanMoof Peace of Mind service?
Yes, our Peace of Mind theft protection service is available for the Electrified S2 & X2. You can add this to your order at checkout.  Go to vanmoof.co...
Tue, 6 Aug, 2019 at 12:02 PM
Can I get an extra battery for the Electrified S2 & X2?
The Electrified S2 & X2 have an integrated battery which should only be replaced by VanMoof Bike Doctors. We do not offer extra batteries.
Tue, 6 Aug, 2019 at 12:03 PM
How can I change the motor power level?
With the bike standing still, press and hold the right handlebar button. The bike will switch between power levels 0–4 on the Matrix Display. When you reach...
Fri, 22 May, 2020 at 1:29 PM
Can I turn my bike’s sounds off?
The electronic bell is always on, but you can disable the bike’s startup and shutdown, and lock and unlock sounds in the VanMoof app. 
Tue, 6 Aug, 2019 at 12:04 PM
How do I reset my Electrified S2 or X2?
Most technical issues can be solved by a quick restart. This video shows you how to manually reset the Electrified S2 & X2 if your bike gets stuck.  Lo...
Fri, 3 Jan, 2020 at 9:22 AM
My Turbo Boost button doesn't work.
If the Boost button doesn’t work, please follow the next steps to troubleshoot: Ensure the motor power level is not set to 0. The power level needs to ...
Thu, 21 Nov, 2019 at 1:08 PM
How long can the Electrified S2 & X2 stay in standby mode?
When not in use, the Electrified S2 & X2 will remain in standby mode for eight days. After that, they'll automatically go into power-saving mode to...
Tue, 6 Aug, 2019 at 2:50 PM