Smart S/X

Q&As specific to model

What is included with the Smart S & X?
Your Smart S or Smart X ships with:  Quick start guide and user manual  Anti-theft tool for the wheel nuts  ABUS Rear wheel ring lock  Tool ...
Mon, 30 Dec, 2019 at 11:22 AM
Why are you stopping production of non-electric bikes?
We believe that e-bikes are the future of city mobility. We want to focus all of our efforts on making the best e-bike for riders all over the world.
Mon, 3 Feb, 2020 at 12:58 PM
Do you have any bikes without Smart features?
Nope, smart is the new normal – all VanMoof bikes have integrated technology. These features are hidden inside the frame, so they're always there when ...
Tue, 6 Aug, 2019 at 4:11 PM
Can I turn the bike’s sounds off?
The electronic bell is always on, but you can disable the bike’s alarm, wake-up, and shutdown sounds in the VanMoof app. 
Tue, 6 Aug, 2019 at 4:16 PM
Can I disarm the theft defense system if I don’t have my smartphone with me?
Yes, there’s a manual backup method. Just activate the disarm sequence by holding the handlebar button down for 4 seconds and tap in your personal disarm co...
Tue, 6 Aug, 2019 at 4:17 PM
How do I disarm the theft defense system if my handlebar button breaks?
Use the VanMoof app to disarm the theft defense system as usual. Then let us know so our Bike Doctors can fix your button ASAP. 
Tue, 6 Aug, 2019 at 4:17 PM
Why isn't there an electronic lock like in the first generation SmartBike?
The new theft defense system built into our Smart S & X is so effective that we don’t think you need the electronic lock anymore. The new Smart bikes sc...
Tue, 6 Aug, 2019 at 4:17 PM
What should I do if my bike gets stolen?
Please report your bike stolen in the VanMoof app as soon as possible and file a report with the local police If you purchased a Peace of Mind service polic...
Mon, 11 May, 2020 at 12:46 PM
What gearing options are available for the Smart S and X?
The Smart S & X are available in 3-speed or 8-speed. The 3-speed uses a Sturmey Archer rear hub, and the 8-speed uses a Shimano Alfine hub.
Tue, 6 Aug, 2019 at 4:19 PM
Is there a single speed Smart bike?
Nope. We think 3 or 8-speed options give you the flexibility to tackle almost any city terrain. 
Tue, 6 Aug, 2019 at 4:20 PM