Enter your search term here...
Frequently asked questions
New support ticket
Check ticket status
Enter your search term here...
What is included with the Smart S & X?
Your Smart S or Smart X ships with: Quick start guide and user manual Anti-theft tool for the wheel nuts ABUS Rear wheel ring lock Tool ...
Why are you stopping production of non-electric bikes?
We believe that e-bikes are the future of city mobility. We want to focus all of our efforts on making the best e-bike for riders all over the world.
Do you have any bikes without Smart features?
Nope, smart is the new normal – all VanMoof bikes have integrated technology. These features are hidden inside the frame, so they're always there when ...
Can I turn the bike’s sounds off?
The electronic bell is always on, but you can disable the bike’s alarm, wake-up, and shutdown sounds in the VanMoof app.
Can I disarm the theft defense system if I don’t have my smartphone with me?
Yes, there’s a manual backup method. Just activate the disarm sequence by holding the handlebar button down for 4 seconds and tap in your personal disarm co...
How do I disarm the theft defense system if my handlebar button breaks?
Use the VanMoof app to disarm the theft defense system as usual. Then let us know so our Bike Doctors can fix your button ASAP.
Why isn't there an electronic lock like in the first generation SmartBike?
The new theft defense system built into our Smart S & X is so effective that we don’t think you need the electronic lock anymore. The new Smart bikes sc...
What should I do if my bike gets stolen?
Please report your bike stolen in the VanMoof app as soon as possible and file a report with the local police If you purchased a Peace of Mind service polic...
What gearing options are available for the Smart S and X?
The Smart S & X are available in 3-speed or 8-speed. The 3-speed uses a Sturmey Archer rear hub, and the 8-speed uses a Shimano Alfine hub.
Is there a single speed Smart bike?
Nope. We think 3 or 8-speed options give you the flexibility to tackle almost any city terrain.
Apart from number of gears, are there any differences between the 3 or 8 speed version?
The 3-speed uses a Sturmey Archer rear hub, and the 8-speed uses a Shimano Alfine hub. Apart from that, there are no technical differences.
Do I need to charge my VanMoof Smart S or X?
No charging is necessary, since all the bike’s smart features are powered automatically by the internal dynamo. Your daily pedal-power is enough to keep it ...
How do you fit all that Smart tech into the bike?
The iconic VanMoof frame and seatpost design allow us to pack the top tube with integrated technology. This results in a sleek, minimalist frame that happen...
Is the handlebar height adjustable?
Not as standard. But some people do prefer a more upright riding position – you can raise the height with an additional stem riser, available for purchase o...
Do the Smart S & X come with a kickstand?
Yes, all VanMoof bikes come with a kickstand installed. You can also upgrade to a center kickstand for extra stability.