When you first receive your VanMoof, you’ll need to pair the bike with your VanMoof account. Make sure to download the VanMoof app to your smartphone first.... Read more

You'll be prompted to set your backup unlock code the first time you connect your bike to the app. If you want to change your code, open the app, conne... Read more

If you need to deregister your bike from your account, please contact us and let us know which email address needs to be removed from which frame number. ... Read more

To make sure that someone with your phone can't steal your Electrified S2 or X2, use your backup unlock code to unlock your bike immediately and park i... Read more

No, they would need your VanMoof login details to use the bike normally. As part of the built-in theft defense system, the Electrified S2 & X2 disables ... Read more

Android App  Riders who experience connection issues with our Android app should follow these steps: Ensure you are running the latest app version availab... Read more

Our bikes use a combination of GSM cell-tower triangulation and connected smartphone location services to accurately pinpoint the stolen bike’s location*. W... Read more

 No, they would need your VanMoof login details to use the bike normally. When you have reported your bike is reported stolen via the app or MyVanMoof accou... Read more