General

How to register your VanMoof
When you first receive your VanMoof, you’ll need to pair the bike with your VanMoof account. Make sure to download the VanMoof app to your smartphone first....
Thu, 30 Apr, 2020 at 11:12 AM
How can I set or reset my backup unlock code?
You'll be prompted to set your backup unlock code the first time you connect your bike to the app. If you want to change your code, open the app, conne...
Wed, 13 May, 2020 at 2:00 PM
How do I deregister a bike from my account?
If you need to deregister your bike from your account, please contact us and et us know which email address needs to be removed from which frame number. ...
Wed, 29 Apr, 2020 at 4:37 PM
My phone is lost or stolen. What should I do?
To make sure that someone with your phone can't steal your Electrified S2 or X2, use your backup unlock code to unlock your bike immediately and park i...
Wed, 11 Dec, 2019 at 10:16 AM
If someone steals my bike, can they download the app and then use the bike?
No, they would need your VanMoof login details to use the bike normally. As part of the built-in theft defense system, the Electrified S2 & X2 disables ...
Tue, 6 Aug, 2019 at 2:56 PM
I have connection issues with the App, what now?
Android App  Electrified S2/X2 Riders who experience connection issues with our Android app should follow these steps: Ensure you are running the latest a...
Mon, 22 Jun, 2020 at 2:07 PM
How does location tracking work?
Our bikes use a combination of GSM cell-tower triangulation and connected smartphone location services to accurately pinpoint the stolen bike’s location*. W...
Mon, 20 Apr, 2020 at 11:04 AM
If someone steals my bike, can they download the app and then use the bike?
 No, they would need your VanMoof login details to use the bike normally. When you have reported your bike is reported stolen via the app or MyVanMoof accou...
Mon, 20 Apr, 2020 at 2:31 PM