When you first receive your VanMoof, you’ll need to pair the bike with your VanMoof account. Make sure to download the VanMoof app to your smartphone first.... Read more

If your parking locations isn’t showing the correct location, you might have not accepted the location permission. This can be resolved by logging out and i... Read more

You'll be prompted to set your backup unlock code the first time you connect your bike to the app. If you want to change your code, open the app, conne... Read more

To make sure that someone with your phone can't steal your Electrified S2 or X2, use your backup unlock code to unlock your bike immediately and park i... Read more

No, they would need your VanMoof login details to use the bike normally. As part of the built-in theft defense system, the Electrified S2 & X2 disables ... Read more

Android App  Riders who experience connection issues with our Android app should follow these steps: Ensure you are running the latest app version availab... Read more

Our bikes use a combination of GSM cell-tower triangulation and connected smartphone location services to accurately pinpoint the stolen bike’s location*. W... Read more

 No, they would need your VanMoof login details to use the bike normally. When you have reported your bike is reported stolen via the app or MyVanMoof accou... Read more

The parking location visible in your app homescreen, is ‘pinned’ to the map at the moment that the bike disconnects from the app. It briefly uses your phone... Read more

Due to a recent system update of the VanMoof app, some riders have faced three different problems while using their iOS phone: A security message on the ... Read more