General
When you first receive your VanMoof, you’ll need to pair the bike with your VanMoof account. Make sure to download the VanMoof app to your smartphone first....
Thu, 30 Apr, 2020 at 11:12 AM
You'll be prompted to set your backup unlock code the first time you connect your bike to the app. If you want to change your code, open the app, conne...
Wed, 13 May, 2020 at 2:00 PM
If you need to deregister your bike from your account, please contact us and et us know which email address needs to be removed from which frame number. ...
Wed, 29 Apr, 2020 at 4:37 PM
To make sure that someone with your phone can't steal your Electrified S2 or X2, use your backup unlock code to unlock your bike immediately and park i...
Wed, 11 Dec, 2019 at 10:16 AM
No, they would need your VanMoof login details to use the bike normally. As part of the built-in theft defense system, the Electrified S2 & X2 disables ...
Tue, 6 Aug, 2019 at 2:56 PM
Not all connections are forever.. Android App - Electrified S2/X2 Riders who experience connection issues with our Android app should follow these steps: ...
Mon, 20 Apr, 2020 at 2:45 PM
Our bikes use a combination of GSM cell-tower triangulation and connected smartphone location services to accurately pinpoint the stolen bike’s location*. W...
Mon, 20 Apr, 2020 at 11:04 AM
No, they would need your VanMoof login details to use the bike normally. When you have reported your bike is reported stolen via the app or MyVanMoof accou...
Mon, 20 Apr, 2020 at 2:31 PM