If you experience any issues when connecting to your bike and you use an iOS device, try the following steps. If you have an Android device, see the Android... Read more

If you experience any issues when connecting to your bike and you use an Android device, try the following steps. Make sure your device is supported by chec... Read more

When you first receive your VanMoof, you’ll need to pair the bike with your VanMoof account. Make sure to download the VanMoof app to your smartphone first.... Read more

Firmware makes sure your VanMoof bike functions as it is intended to. It’s basically a small piece of software that controls your bike’s electronics, and te... Read more

You'll be prompted to set your backup unlock code the first time you connect your bike to the app. If you want to change your code, open the app, connec... Read more

To make sure that someone with your phone can't steal your Electrified S2 or X2, use your backup unlock code to unlock your bike immediately and park it... Read more

 No, they would need your VanMoof login details to use the bike normally. When you have reported your bike is reported stolen via the app or MyVanMoof accou... Read more

You can choose between three different bell sounds on the settings page in the VanMoof app. There's the classic VanMoof 'sonar', a traditional b... Read more

If your parking locations isn’t showing the correct location, you might have not accepted the location permission. This can be resolved by logging out and i... Read more

Which devices are compatible with the S3 & X3? The VanMoof S3 and X3 are compatible with the following mobile devices: iPhone: iPhone 6 or higher... Read more

Share the unbeatable feeling of riding your VanMoof by using our bike share feature through the app. You can invite friends and family (max. 100 guests) to ... Read more

Our bikes use a combination of GSM cell-tower triangulation and connected smartphone location services to accurately pinpoint the stolen bike’s location*. W... Read more

The parking location visible in your app homescreen, is ‘pinned’ to the map at the moment that the bike disconnects from the app. It briefly uses your phone... Read more

Recently, a handful of VanMoof riders have been stopped and penalized by local authorities in European cities. This is because our app allows you to chang... Read more