If you experience any issues when connecting to your bike and you use an iOS device, try the following steps. If you have an Android device, see the Android...
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If you experience any issues when connecting to your bike and you use an Android device, try the following steps. Make sure your device is supported by chec...
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When you first receive your VanMoof, you’ll need to pair the bike with your VanMoof account. Make sure to download the VanMoof app to your smartphone first....
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Firmware makes sure your VanMoof bike functions as it is intended to. It’s basically a small piece of software that controls your bike’s electronics, and te...
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You'll be prompted to set your backup unlock code the first time you connect your bike to the app. If you want to change your code, open the app, connec...
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To make sure that someone with your phone can't steal your Electrified S2 or X2, use your backup unlock code to unlock your bike immediately and park it...
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No, they would need your VanMoof login details to use the bike normally. When you have reported your bike is reported stolen via the app or MyVanMoof accou...
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You can choose between three different bell sounds on the settings page in the VanMoof app. There's the classic VanMoof 'sonar', a traditional b...
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If your parking locations isn’t showing the correct location, you might have not accepted the location permission. This can be resolved by logging out and i...
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Which devices are compatible with the S3 & X3? The VanMoof S3 and X3 are compatible with the following mobile devices: iPhone: iPhone 6 or higher...
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Share the unbeatable feeling of riding your VanMoof by using our bike share feature through the app. You can invite friends and family (max. 100 guests) to ...
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Our bikes use a combination of GSM cell-tower triangulation and connected smartphone location services to accurately pinpoint the stolen bike’s location*. W...
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The parking location visible in your app homescreen, is ‘pinned’ to the map at the moment that the bike disconnects from the app. It briefly uses your phone...
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Recently, a handful of VanMoof riders have been stopped and penalized by local authorities in European cities. This is because our app allows you to chang...
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