Peace of Mind Theft

What’s included in Peace of Mind Theft?
We’ll recover or replace up to three times within your three-year coverage. If by some freakish bad luck your bike is stolen a fourth time, we won’t be abl...
Mon, 20 Apr, 2020 at 11:27 AM
How does the Peace of Mind service work if my bike is stolen?
It works like this: 1. Notify us that your bike is stolen via the VanMoof app. 2. Go to the police, report your bike stolen and send us the police r...
Mon, 6 Jan, 2020 at 7:02 PM
If you can't recover my stolen bike, which bike will you replace it with?
You will get a bike of similar (or better) age and condition to your stolen bike. For instance, if your Electrified S2 is stolen two years after you bought ...
Tue, 6 Aug, 2019 at 5:18 PM
Can I pay for my Peace of Mind Service policy in instalments/terms?
We're not able to offer that payment option yet. We'll let you know if that changes!
Tue, 6 Aug, 2019 at 5:22 PM
Will you replace my accessories?
We'll do our very best to find your legendary bike back but if we can’t, we're not able to replace any previously added accessories. 
Thu, 30 Apr, 2020 at 11:06 AM
I reported my bike stolen. How long do I have to wait?
The two-week bike hunting period begins the moment you report your bike stolen and we receive a copy of the official police report. If our Bike Hunters have...
Tue, 6 Aug, 2019 at 5:23 PM
I didn't lock my bike and then it got stolen. Can you track it down for me?
Sadly, no. We can only recover or replace a stolen Smart S or X if its theft defense system was armed and the ring lock was in use. The same condition appli...
Tue, 6 Aug, 2019 at 5:21 PM
I lent my bike to a friend and it got stolen. Is it still covered by my Peace of Mind Service policy?
Sadly, no. Our Peace of Mind Service policy is yours and yours alone. If the bike was being used by someone other than the policy-holder at the time it was ...
Tue, 6 Aug, 2019 at 5:22 PM
Can I insure my VanMoof bike?
Of course! Our Peace of Mind Theft Service is designed to provide complete protection against bike theft, or you can fully insure your bike via a third part...
Mon, 20 Apr, 2020 at 4:30 PM
What if you recover my stolen bike, but it's damaged beyond repair?
If we recover your bike but it's damaged beyond repair, we will replace it with a bike of the same age and condition. 
Tue, 6 Aug, 2019 at 5:23 PM