We’ll recover or replace up to three times within your three-year coverage. If by some freakish bad luck your bike is stolen a fourth time, we won’t be abl...
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It works like this: 1. Notify us that your bike is stolen via the VanMoof app. 2. Go to the police, report your bike stolen and send us the police r...
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You will get a bike of similar (or better) age and condition to your stolen bike. For instance, if your VanMoof S3 is stolen two years after you bought it, ...
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If you have Peace of Mind Theft coverage, the Bike Hunters will get to work as soon as you’ve reported your bike missing and we’ve received a copy of the of...
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Sadly, no. We can only recover or replace a stolen Smart S or X if its theft defense system was armed and the ring lock was in use. The same condition appli...
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Sadly, no. Our Peace of Mind Service policy is yours and yours alone. If the bike was being used by someone other than the policy-holder at the time it was ...
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We have a number of checks in place. First and foremost we trust our riders – they've been frustrated by bike theft for so long that we have faith in th...
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Good question! Firstly, our anti-theft nuts make it pretty difficult to remove a wheel. If this does happen, let us know and we'll sort you out with a r...
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We only have Bike Hunters in the countries where we sell bikes. If you move to another of the countries we ship to, we can continue offering our Peace of Mi...
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If your bike ends up in wrong hands, there are two ways to report it stolen: 1. Open the VanMoof App and select the bike that has been stolen, then tap ...
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If your bike ends up in wrong hands, there are two ways to report it stolen: Step 1 Open the VanMoof app and select the bike that has been missing, the...
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