General Information

How to unbox my new bike?
Your bike ships pre-assembled, and will be ready to ride after a few simple steps. We created a quick video that shows everything you need to do.   Ple...
Wed, 3 Jun, 2020 at 12:01 PM
What features does the new VanMoof S3 & X3 have?
Although the VanMoof S3 & X3 have a similar frame design to the Electrified S2 & X2, almost everything has been upgraded:  The motor is more po...
Thu, 2 Jul, 2020 at 12:02 PM
What is the difference between the S3 & X3?
The only differences between the S3 & X3 are the frame shape and wheel size. The X3 is designed for riders between 155-200cm and has 24" wheels  ...
Wed, 8 Jul, 2020 at 1:41 PM
What are the bike's specifications?
All VanMoof S3 & X3 specs can be found on the bottom of the page here. Also other articles in our solution center will tell you more about the new bike....
Wed, 20 May, 2020 at 12:26 PM
Is it possible to lease the VanMoof S3 & X3?
No, there are currently no plans to offer the S3 & X3 with a leasing plan. 
Wed, 29 Apr, 2020 at 4:27 PM
Can I trade in my old bike for the new model?
At VanMoof our goal is to make our products available for as many people as possible. Thanks to the growth we have experienced in the past years, we were a...
Thu, 23 Apr, 2020 at 3:54 PM
Is it possible to order the VanMoof S3 & X3 via FiscFree/Nationale Fietsprojecten (NFP)?
Yes, this is possible. Just fill out the FiscFree form with the following information (depending what you'd like to order): Brand: VanMoof Ty...
Mon, 4 May, 2020 at 2:06 PM