Shipping & Delivery

How to unbox my new bike?
 Your bike ships pre-assembled, and will be ready to ride after a few simple steps. We created a quick video that shows everything you need to do.   ...
Tue, 21 Apr, 2020 at 12:25 PM
When will I receive my bike if I order now?
 You’ll be given an up-to-date shipping window when you order your bike. We’ll send you a Track & Trace link as soon as your bike ships, and you can fol...
Mon, 20 Apr, 2020 at 12:43 PM
Where can I see the delivery time of the VanMoof S3 & X3?
Due to high demand, the delivery times of the VanMoof S3 & X3 models may change from day to day. You can see the delivery time for a specific model and ...
Thu, 14 May, 2020 at 10:50 AM
Can I choose my delivery date and/or time?
This is unfortunately not possible. We’ll give you a Track & Trace link as soon as your bike ships so you can see exactly when it will arrive.  ...
Mon, 20 Apr, 2020 at 1:35 PM
Is shipping included in this price?
No, shipping fees vary depending on your country of delivery. This will be shown and calculated at during the checkout. Country  Shipping Costs  ...
Wed, 22 Apr, 2020 at 2:22 PM
Is return shipping free?
Yes. With 14-day returns, you can give the S3 & X3 a full test ride. If you’re not 100% in love, you can return it for free.  ...
Mon, 20 Apr, 2020 at 1:38 PM
Can I pick up my bike from a VanMoof brand store to avoid shipping fees?
No, brand store pick-ups cost €75. This amount covers the assembly and set-up of your bike. Our team will give you a full run through of all the bike’s fea...
Wed, 13 May, 2020 at 10:58 AM
Which countries do you ship to?
For now, it’s only possible to ship to the listed shipping countries. Austria  Belgium  Denmark  Finland  France  Germany  Ireland  Italy  Japa...
Wed, 22 Apr, 2020 at 3:52 PM
Can I return my bike if I’m not happy?
 Yes. We have a 14-day returns policy, so you can give the S3 & X3 a full test ride at home. If you’re not 100% in love at the end of these two weeks, y...
Mon, 20 Apr, 2020 at 1:44 PM