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Frequently asked questions
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VanMoof S3 & X3
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How many gears do the S3 & X3 have?
The VanMoof S3 & X3 have a four-speed automatic e-shifter.
What is the weight limit on the VanMoof bikes?
VanMoof bicycles are all weight-tested up to 120kg. This is excluding the weight of the bike itself. This means that up to this total weight (driver and...
What are the exact measurements of the VanMoof S3 & X3?
The exact measurements of the VanMoof S3 & X3 can be found below: VanMoof S3 Top tube diameter S3: 59,4 mm Seat post diameter: 34 mm Seat...
Do I need to have the app to use the bike?
You need to use the VanMoof App to initially set up your backup unlock code. After this, you can ride without your phone, using the code to unlock the Kick ...
Is the handlebar of the VanMoof S3 & X3 adjustable?
Yes, the VanMoof S3 & X3 handlebar is adjustable straight out of the box. Two spacers are included in your toolbox, allowing you to raise your handlebar...
How do I adjust the height of the handlebars?
You'll receive two sets of spacer rings (four pieces total) and 2cm high for each, in your bike toolbox. The included instructions show you how to fit ...
How can I adjust gear shifting moments in the app?
You can set custom gear-change intervals on the app settings tab*. We recommend starting with the default settings, and then making small adjustments until ...
How far can I get on a single charge?
The VanMoof S3 & X3 have a range of 60-150km, depending on your power assist level. Of course, you can always ride the old fashioned way ( if you run o...
Can I still use my bike if the battery is dead?
In the event of a low battery, we have made it possible that the vital systems of your S3 or X3 bike remain active, while shutting down others. This is wha...
What is the lifecycle of the VanMoof S3 & X3's battery?
The VanMoof S3 & X3's integrated battery is rated for over 800 charge cycles before it falls below 70% of its original total capacity. Our bike war...
Is there a new bell sound?
We still love the classic ‘sonar’, but we’ve added two extra bell sounds to the VanMoof S3 & X3 – time to choose your favourite! *Due to hardware l...
Do the S3 & X3 come with a lock?
Yes, both the S3 & X3 come with our integrated rear wheel Kick Lock. Just give it a tap to immobilize your bike and activate the integrated theft defens...
How does the Kick Lock work?
The Kick Lock makes it easier than ever to completely secure your VanMoof. Just kick the small button near the rear dropout and the wheel locks while the th...
Can you explain the color finishes?
The VanMoof S3 & X3 are available in matte anti-scratch colorways. The Dark option is a deep gray-black, and Light is white with a subtle sky-blue hue. ...
Does the S3/X3 have a suspension seat-post or can I install one?
The VanMoof S3 & X3 use a one-piece saddle and seatpost. The saddle is built from shock-absorbing materials and can be adjusted vertically and horizonta...
How do I change the motor power level?
With the bike standing still, press and hold the boost button. The bike will cycle between power levels 0–4 on the Matrix Display. When you reach your desir...