If you’re not completely in love, let us know by completing our online return form in your MyVanMoof account. You’ll receive a prepaid returns label and you...
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Returns are always 100% free, within 14 days. We recommend that you keep your original box as to simplify the process of returning the bike to us. If you ne...
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If you need a box to ship your VanMoof, we'll provide you with one for €25 (Europe) & $99 (USA). When completing the return form in your MyVanMoof a...
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This video will show you how to pack the VanMoof S3 & X3 using the original box. You’ll also find step by step instruction below the video. 1.Secure ...
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Returning a bike, part, or accessory within the EU? Depending on the item you’re returning, please refer to the correct instructions below. Returning yo...
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The return address may vary depending on your location, but don't worry – we'll send you a prepaid shipping label once you've completed our retu...
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We will let you know when your returned has arrived back at our warehouse. You will receive your refund within 14 days of us receiving the item(s).
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The video below will show you how to prepare the VanMoof S3 & X3 for return. You’ll also find step by step instruction below the video. 1.Prepare ...
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Returning a bike, part, or accessory within the EU? Depending on the item you’re returning, please refer to the correct instructions below. Returning yo...
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The video below will show you how to correctly repack your VanMoof S3 or X3 in the return box. You’ll also find step by step instructions below the video. ...
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Folding the shipping box can take around 20 minutes and is most easily done with two people. Please watch the video below, for visual instructions on h...
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