Returns

What is your returns policy?
We offer a free 14-day returns policy, because we believe the only way for you to really know if our bikes are right for you, is to ride them. No matter whi...
Mon, 4 May, 2020 at 1:53 PM
Are returns free?
Returns are always 100% free, within 14 days. If you need a box to ship your bike back to us, we'll provide you with one for €25 (Europe) & $100 (U...
Tue, 21 Apr, 2020 at 3:53 PM
I don't have the original box anymore – can I get a new one?
If you need a box to ship your VanMoof, we'll be happy to provide you with one for €25. When completing the online returns form, you'll see the opt...
Wed, 7 Aug, 2019 at 10:08 AM
Where do I send my return to?
The return address may vary depending on your location, but don't worry – we'll send you a prepaid shipping label once you've completed our r...
Wed, 7 Aug, 2019 at 10:15 AM