We offer a free 14-day returns policy, because we believe the only way for you to really know if our bikes are right for you, is to ride them. No matter whi...
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We're sorry to hear you'd like to cancel your order. Cancellations are possible up until the moment our warehouse team starts preparing your order...
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Returns are always 100% free, within 14 days. We recommend that you keep your original box as to simplify the process of returning the bike to us. If you ne...
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If you need a box to ship your VanMoof, we'll provide you with one for €25 (Europe) & $99 (USA). When completing the online returns form, you'...
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This video will show you how to pack the VanMoof S3 & X3 using the original box. You’ll also find step by step instruction below the video. 1.Secure ...
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The return address may vary depending on your location, but don't worry – we'll send you a prepaid shipping label once you've completed our r...
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We will let you know when your returned has arrived back at our warehouse. You will receive your refund within 14 days of us receiving the item(s).
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The video below will show you how to prepare the VanMoof S3 & X3 for return. You’ll also find step by step instruction below the video. 1.Prepare ...
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