We offer a free 14-day returns policy, because we believe the only way for you to really know if our bikes are right for you, is to ride them. No matter whi...

Returns are always 100% free, within 14 days. If you need a box to ship your bike back to us, we'll provide you with one for €25 (Europe) & $100 (U...

If you need a box to ship your VanMoof, we'll be happy to provide you with one for €25. When completing the online returns form, you'll see the op...

The return address may vary depending on your location, but don't worry – we'll send you a prepaid shipping label once you've completed our r...