Returns

What is your returns policy?
We offer a free 14-day returns policy, because we believe the only way for you to really know if our bikes are right for you, is to ride them. No matter whi...
Thu, 11 Jun, 2020 at 11:45 AM
Are returns free?
Returns are always 100% free, within 14 days. If you need a box to ship your bike back to us, we'll provide you with one for €25 (Europe) & $100 (U...
Tue, 21 Apr, 2020 at 3:53 PM
I don't have the original box anymore – can I get a new one?
If you need a box to ship your VanMoof, we'll be happy to provide you with one for €25. When completing the online returns form, you'll see the op...
Thu, 11 Jun, 2020 at 11:57 AM
Where do I send my return to?
The return address may vary depending on your location, but don't worry – we'll send you a prepaid shipping label once you've completed our r...
Wed, 7 Aug, 2019 at 10:15 AM