If you’re not completely in love, let us know by completing our online return form in your MyVanMoof account. You’ll receive a prepaid returns label and you... Read more

Returns are always 100% free, within 14 days. We recommend that you keep your original box as to simplify the process of returning the bike to us. If you ne... Read more

If you need a box to ship your VanMoof, we'll provide you with one for €25 (Europe) & $99 (USA). When completing the return form in your MyVanMoof a... Read more

This video will show you how to pack the VanMoof S3 & X3 using the original box. You’ll also find step by step instruction below the video. 1.Secure ... Read more

Returning a bike, part, or accessory within the EU? Depending on the item you’re returning, please refer to the correct instructions below. Returning yo... Read more

The return address may vary depending on your location, but don't worry – we'll send you a prepaid shipping label once you've completed our retu... Read more

We will let you know when your returned has arrived back at our warehouse. You will receive your refund within 14 days of us receiving the item(s).  Read more

The video below will show you how to prepare the VanMoof S3 & X3 for return. You’ll also find step by step instruction below the video.  1.Prepare ... Read more

Returning a bike, part, or accessory within the EU? Depending on the item you’re returning, please refer to the correct instructions below. Returning yo... Read more

The video below will show you how to correctly repack your VanMoof S3 or X3 in the return box. You’ll also find step by step instructions below the video.  ... Read more

Folding the shipping box can take around 20 minutes and is most easily done with two people.  Please watch the video below, for visual instructions on h... Read more