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Frequently asked questions
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Payment, Delivery & Returns
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Where can I see the delivery date for VanMoof bikes?
You can see the delivery time for a specific model and color in the checkout on our website. Once you have chosen your country of delivery (top right corner...
My accessory was not delivered, what should I do?
It's possible that your accessories shipped separately from your bike. In this case, you will receive two Track & Trace links – one for your bike a...
What is the expected delivery date for my order?
You can check your order status and expected delivery date in your My VanMoof account. If you don’t already have a My VanMoof account, go to my.vanmoof.com ...
I received the wrong product – what should I do?
If you receive an incorrect product, you can return it via our online return form. If you are missing a product that you have ordered, get in touch with our...
Can I choose my delivery date and/or time?
It's not possible for you to choose/change the delivery date and time. You'll find your shipping window in your My VanMoof account. We'll s...
Why are your deliveries delayed?
Currently, customers may experience a delay due to our quality control checks taking longer than anticipated. We are placing our focus on making sure that a...
Is shipping included in the price?
No, shipping fees vary depending on your country of delivery. This will be shown and calculated at during the checkout.
Can I pick up my bike from a VanMoof brand store to avoid shipping fees?
No, brand store pick-ups cost €75. This amount covers the assembly and set-up of your bike. Our team will give you a full run through of all the bike’s fea...
Which countries do you ship to?
For now, it’s only possible to ship to the listed shipping countries. Austria Belgium Denmark Finland France Germany Ireland Italy Japa...
Which shipping partners do you use?
VanMoof works with multiple partners around the world. Once your bike leaves our warehouse, you will receive a Track & Trace link for for the partner ha...
Is there any way to speed up my delivery?
This is not possible. We are working hard to ensure your bike will get through QC quickly and ensure we meet your new delivery date.
When will I be able to track my order?
You can check your order status on My VanMoof account. If your bike has already been shipped, you’ll receive a track & trace email from our shipping par...
I won’t be available during the shipping window shown in My VanMoof, what should I do?
If your bike has already been shipped, you will receive a Track & Trace email from our shipping partner. It's possible to schedule a new delivery t...
My Track & Trace link is not working.
When you receive our Track & Trace email, it means that your bike has left our warehouse. Your delivery time and date will be provided by the carrier co...
Can I change my delivery address?
If your bike has already been shipped, you will receive a Track & Trace email from our shipping partner. You can then contact our shipping partner direc...
Will you be charging extra for UK shipments?
No, we’re not planning to increase our UK shipping costs. The shipping costs for your order are calculated at the checkout.