You can see the delivery time for a specific bike model or accessory at the checkout page on our website. Once you’ve chosen your country of delivery in the...
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It's possible that your accessories shipped separately from your bike. In this case, you will receive two Track & Trace links – one for your bike a...
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We understand that you can’t wait for your VanMoof or VanMoof accessory to arrive, and expect you might have questions. Below, you’ll find the most burning ...
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If you receive an incorrect product, you can return it via our online return form. If you are missing a product that you have ordered, get in touch with our...
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It's not possible for you to choose/change the delivery date and time. You'll find your shipping window in your My VanMoof account. We'll s...
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Currently, customers may experience a delay due to our quality control checks taking longer than anticipated. We are placing our focus on making sure that a...
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No, brand store pick-ups cost €75. This amount covers the assembly and set-up of your bike. Our team will give you a full run through of all the bike’s fea...
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VanMoof works with multiple partners around the world. Once your bike leaves our warehouse, you will receive a Track & Trace link for for the partner ha...
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You can check your order status on My VanMoof account. If your bike has already been shipped, you’ll receive a track & trace email from our shipping par...
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If your bike has already been shipped, you will receive a Track & Trace email from our shipping partner. It's possible to schedule a new delivery t...
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When you receive our Track & Trace email, it means that your bike has left our warehouse. Your delivery time and date will be provided by the carrier co...
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If your bike has already been shipped, you will receive a Track & Trace email from our shipping partner. You can then contact our shipping partner direc...
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