FAQs about Deliveries

How can I track my order?
You'll only receive a Track & Trace email when your bike leaves our warehouse. Your delivery window is shown in your My VanMoof account – if this d...
Fri, 22 May, 2020 at 2:23 PM
Can I request a day for my bike delivery?
We use different shipping partners depending on your location. In Belgium, Luxembourg, and the Netherlands, our partners will contact you with the option to...
Mon, 13 Jan, 2020 at 8:48 AM
Can I pick-up my new VanMoof at a brand store?
This depends on your region. If you see 'Store pick-up' at checkout, we'll ship your bike to your nearest brand store for free – and contact y...
Wed, 7 Aug, 2019 at 10:11 AM
How will my VanMoof arrive?
Your new VanMoof will arrive pre-assembled and almost ready to hit the streets. If you live in the EU or Asia, all you need to do is attach the pedals and a...
Mon, 16 Sep, 2019 at 11:04 AM
Which shipping partners do you use?
VanMoof works with multiple partners around the world. Once your bike leaves our warehouse, you will receive a Track & Trace link for for the partner ha...
Fri, 22 May, 2020 at 2:15 PM