Estimated shipping date: Before placing an order The current expected delivery times will be shown below the image of your chosen bike or accessory at chec... Read more

It's possible that your accessories shipped separately from your bike. In this case, you will receive two Track & Trace links – one for your bike a... Read more

You can check the order status and your estimated shipping date in your My VanMoof account, this will contain the latest update. You’ll receive a track ... Read more

If you receive an incorrect product, you can return it via our online return form. If you are missing a product that you have ordered, get in touch with our... Read more

It's not possible for you to choose/change the delivery date and time. You'll find your shipping window in your My VanMoof account.  We'l... Read more

No, shipping fees vary depending on your country of delivery. This will be shown and calculated at during the checkout. Read more

We currently ship most of our products to Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Latvia, Luxembourg, Netherlands, Polan... Read more

VanMoof works with multiple partners around the world. Once your bike leaves our warehouse, you will receive a Track & Trace link for for the partner ha... Read more

You can check your order status on My VanMoof account. If your bike has already been shipped, you’ll receive a track & trace email from our shipping par... Read more

If your bike has already been shipped, you will receive a Track & Trace email from our shipping partner. It's possible to schedule a new delivery t... Read more

When you receive our Track & Trace email, it means that your bike has left our warehouse. Your delivery time and date will be provided by the carrier co... Read more

No, we currently only offer home delivery. Read more

If your bike hasn’t been shipped yet and you would like to change your delivery address, just let us know.   If your bike has already been shipped, you’ll... Read more