You can see the delivery time for a specific model and color in the checkout on our website. Once you have chosen your country of delivery (top right cor...
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You have been provided with an up-to-date shipping window in your order confirmation. This is also shown in your My VanMoof account. We'll send you a T...
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It's not possible for you to choose/change the delivery date and time. You'll find your shipping window in your My VanMoof account. We'll s...
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No, shipping fees vary depending on your country of delivery. This will be shown and calculated at during the checkout. Country Shipping Costs ...
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No, brand store pick-ups cost €75. This amount covers the assembly and set-up of your bike. Our team will give you a full run through of all the bike’s fea...
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VanMoof works with multiple partners around the world. Once your bike leaves our warehouse, you will receive a Track & Trace link for for the partner ha...
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We're sorry to hear that! Sometimes our shipping partners can run into delays. Any delays should be indicated in their Track & Trace page, which...
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Currently, customers may experience a delay due to our quality control checks taking longer than anticipated. We are placing our focus on making sure that a...
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It's possible that accessories will ship separately from bikes. In this case, you will receive a separate Track & Trace link for accessories once t...
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