You can see the delivery time for a specific bike model or accessory at the checkout page on our website. Once you’ve chosen your country of delivery in the... Read more

It's possible that your accessories shipped separately from your bike. In this case, you will receive two Track & Trace links – one for your bike a... Read more

You can check your order status and expected delivery date in your My VanMoof account. If you don’t already have a My VanMoof account, go to my.vanmoof.com ... Read more

If you receive an incorrect product, you can return it via our online return form. If you are missing a product that you have ordered, get in touch with our... Read more

It's not possible for you to choose/change the delivery date and time. You'll find your shipping window in your My VanMoof account.  We'll s... Read more

Currently, customers may experience a delay due to our quality control checks taking longer than anticipated. We are placing our focus on making sure that a... Read more

No, shipping fees vary depending on your country of delivery. This will be shown and calculated at during the checkout. Read more

No, brand store pick-ups cost €75. This amount covers the assembly and set-up of your bike. Our team will give you a full run through of all the bike’s fea... Read more

For now, it’s only possible to ship to the listed shipping countries. Austria  Belgium  Denmark  Finland  France  Germany  Ireland  Italy  Japa... Read more

VanMoof works with multiple partners around the world. Once your bike leaves our warehouse, you will receive a Track & Trace link for for the partner ha... Read more

This is not possible. We are working hard to ensure your bike will get through QC quickly and ensure we meet your new delivery date. Read more

You can check your order status on My VanMoof account. If your bike has already been shipped, you’ll receive a track & trace email from our shipping par... Read more

If your bike has already been shipped, you will receive a Track & Trace email from our shipping partner. It's possible to schedule a new delivery t... Read more

When you receive our Track & Trace email, it means that your bike has left our warehouse. Your delivery time and date will be provided by the carrier co... Read more

If your bike has already been shipped, you will receive a Track & Trace email from our shipping partner. You can then contact our shipping partner direc... Read more

No, we’re not planning to increase our UK shipping costs. The shipping costs for your order are calculated at the checkout. Read more