Estimated shipping date: Before placing an order The current expected delivery times will be shown below the image of your chosen bike or accessory at chec...
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You can check the order status and your estimated shipping date in your My VanMoof account, this will contain the latest update. You’ll receive a track ...
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If you receive an incorrect product, you can return it via our online return form. If you are missing a product that you have ordered, get in touch with our...
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It's not possible for you to choose/change the delivery date and time. You'll find your shipping window in your My VanMoof account. We'll s...
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We currently ship most of our products to the Netherlands, Germany, United Kingdom, United States, France, Belgium, Ireland, Austria, Finland, Sweden, Denma...
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VanMoof works with multiple partners around the world. Once your bike leaves our warehouse, you will receive a Track & Trace link for for the partner ha...
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If your bike has already been shipped, you will receive a Track & Trace email from our shipping partner. It's possible to schedule a new delivery ti...
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When you receive our Track & Trace email, it means that your bike has left our warehouse. Your delivery time and date will be provided by the carrier co...
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If your bike hasn’t been shipped yet and you would like to change your delivery address, just let us know. If your bike has already been shipped, you’ll...
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