Enter your search term here...
Frequently asked questions
New support ticket
Check ticket status
Payment, Delivery & Returns
Pay Later Option
Enter your search term here...
How does Pay Later option work?
Ordering a bike with Pay Later is easy Head to our bike configurator, and choose your frame and color. Select the Pay Later option. Add your cho...
Are there any extra costs?
No, the total price is the same as paying upfront. With Pay Later, you just pay €98 first and €1900 when your bike is shipped.
Can I also pay for accessories and Peace of Mind later?
No, you must pay for accessories, Peace of Mind coverage and shipping upfront. Only the bike itself is eligible for Pay Later.
Can I pay in installments?
It is not possible to pay in installments. If you select Pay Later, you first pay €98, and the remaining €1900 will be debited from your account 7 days befo...
Is Pay Later available in my country?
Pay Later is available in every country we ship to. Please select your country of residence on the top right corner of our homepage. ...
Will choosing Pay Later affect my credit score?
No, Pay Later will have no effect on your credit score. By choosing Pay Later, you simply give us permission to deduct the remaining €1900 from your bank ...
Can I pay earlier than when my bike ships?
This will not be possible, the remaining amount of €1900 will be automatically deducted from your chosen bank account on the day that your bike leaves our w...
What happens if I change my order?
If you want to remove articles from your order before your bike ships, we will refund you the amount paid for those items. We are not able to reduce the sec...
What do I need to do for the second Pay Later payment?
All you need to do is make sure there are sufficient funds in your bank account on the day of the second payment. We'll send you a reminder a few days ...
I need to change my payment information. How do I do this?
If you are unable to use the same payment method you used for your original purchase, you can simply wait for the payment to fail – we'll send you a pa...
What happens if the second Pay Later payment fails?
Your bike will not ship until we're able to process the final payment. If your payment fails, we'll notify you straight away and give you the opti...
How soon after my final payment will I receive my bike?
Once we have confirmed your payment, we will ship your bike within 5-7 days. Once your bike leaves our warehouse you'll receive a Track & Trace cod...
What happens if I complete my final Pay Later final payment after the estimated delivery date?
If we don't receive your final Pay Later payment in time to make your delivery date, your bike will ship in the next available batch. The new expected ...
Can I receive my bike without completing the final Pay Later amount?
This is not possible. We can only ship your bike when the final Pay Later payment has been completed.
Do I get the €98 back if I cancel the order or return within 14 days?
Yes, you’ll be refunded the full cost of your bike (€1998) if you return it within 14 days. We’ll also refund any accessories you return as well as Peace of...
I changed my mind, how do I cancel my 'Pay later' order?
Please get in contact with our support team and let us know you'd like to cancel your Pay later order. You'll be refunded €98 for the first paymen...
When will the second payment happen?
We’ll email you 7 days before we expect to ship your bike to let you know the second Pay Later payment is about to be charged. The payment will be processed...