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Frequently asked questions
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VanMoof S3 & X3
VanMoof S3 & X3 Fender Bolt Check
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Error 17 indicates a battery connection issue or situation where the battery isn't delivering power. Try these steps to fix it. 1. Make sure y...
Error 19 indicates an internal communication issue with the battery. Try these steps to fix it: 1. Make sure your bike has the latest firmware in...
Error 20 indicates a sudden battery shutdown. Try these steps to fix it. 1. Make sure your bike has the latest firmware installed – you can check this ...
Error 21 occurs when the bike doesn't recognize the charger cable. Try these steps to fix it. 1. Make sure your bike has the latest firmware ins...
Error 40 may occur when you press and hold the bell button for a long time, or when you press it too many times in a row. It can also occur if water ge...
Error 41 may occur when you press and hold the turbo boost button for a long time, or when you press it too many times in a row. It can also occur if wate...
This error may occur when your bike cannot communicate properly with the E-shifter, or when the E-shifter cable is not properly connected. Try thes...
Error 54 indicates that your bike is having trouble detecting the internal SIM card. Try these steps to fix it. 1. Make sure your bike has the latest fi...
I can't mount the front wheel on my bike – what should I do?
If you're having difficulty mounting your front wheel, make sure the brake calipers are fully opened so that the brake disc can slide between – follow ...
I squeezed the front brake before mounting the front wheel - What do I do?
Don't worry, we show you how to fix this here. If the brake caliper is leaking oil, we recommend taking your bike to a local bike shop – they will be a...
My battery or motor isn't working properly – what should I do?
If you experience issues with battery or motor, there's a few quick steps which may solve the problem. 1. Check that your motor support level is not 0...
Which firmware version is installed on my bike?
You can check your bike firmware version by going to the settings tab in the VanMoof App. Scroll all the way down to see which firmware version is installed...
How do I install a new firmware update?
We’ll notify you in the VanMoof App whenever there is a new firmware update available – you’ll see an exclamation mark on the settings icon. To instal...
How do I reset the VanMoof S3 & X3?
Most technical issues can be solved by a quick reset. To reset your bike, all you need to do it press and hold the power button on the underside of the top ...
My E-shifter makes a noise, is this normal?
The E-shifter can make a soft whirring sound when riding or changing gear. This is caused by the movement of the internal mechanical components, and is comp...
The gears on my VanMoof S3 & X3 are slipping
The E-shifter can slip or ‘pop’ slightly when shifting gear – this is completely normal. When shifting from gear 2 to gear 3, there is a half-spin interval ...
I'm struggling to tuck the motor cable into the fork of my VanMoof S3 or X3
The full instructions on how to attach the front wheel to you bike can be found here. To connect the motor cable: Run the motor cable between the m...
My VanMoof S3 or X3 charger gets hot while charging
The VanMoof S3 & X3 ship with quick charger and it’s normal for this to get hot in use – up to around 40-50°C. Place the charger on a hard surface and m...