There are a few reasons as to why your bike may not be waking up. Check out the possible issues below, and follow the corresponding steps below to solve the...
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Error 16 indicates a defect or connection problem with your battery. Try these steps to fix it: Step 1 Make sure your bike has the latest firmware...
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Error 17 indicates a battery connection issue or situation where the battery isn't delivering power. Try these steps to fix it. 1. Make sure yo...
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Error 19 indicates an internal communication issue with the battery. Try these steps to fix it: 1. Make sure your bike has the latest firmware in...
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Error 20 indicates a sudden battery shutdown. Try these steps to fix it. 1. Make sure your bike has the latest firmware installed – you can check this ...
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Error 21 occurs when the bike doesn't recognize the charger cable. Try these steps to fix it. 1. Make sure your bike has the latest firmware inst...
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Error 40 may occur when you press and hold the bell button for a long time, or when you press it too many times in a row. It can also occur if water gets in...
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Error 41 may occur when you press and hold the turbo boost button for a long time, or when you press it too many times in a row. It can also occur if wate...
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This error may occur when your bike cannot communicate properly with the E-shifter, or when the E-shifter cable is not properly connected. Try thes...
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Error 54 indicates that your bike is having trouble detecting the internal SIM card. Try these steps to fix it. 1. Make sure your bike has the latest fir...
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If you're having difficulty mounting your front wheel, make sure the brake calipers are fully opened so that the brake disc can slide between – follow t...
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If you experience issues with battery or motor, there's a few quick steps which may solve the problem. 1. Check that your motor assistance level is not...
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If you see an error code, your bike isn’t responding, or something’s not working, you can reset your bike to resolve the issue. The video below will show yo...
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The E-shifter can slip or ‘pop’ slightly when shifting gear – this is completely normal. When shifting from gear 2 to gear 3, there is a half-spin interval ...
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The full instructions on how to attach the front wheel to you bike can be found here. To connect the motor cable: Run the motor cable between the m...
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The VanMoof S3 & X3 ship with quick charger and it’s normal for this to get hot in use – up to around 40-50°C. Place the charger on a hard surface and m...
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If your bike won’t turn on or connect to your phone after you take it out of the box, the battery may be empty. First, charge your bike and give it a quick ...
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The video below will show you how to swap the Smart Cartridge in the VanMoof S3 & X3. You’ll also find step by step instruction below the video. 1. P...
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The video below will show you how to replace the E-shifter on the Vanmoof S3 & X3. You’ll also find step by step instruction below the video. Before you...
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The video below will show you how to replace the brake pads on the Vanmoof S3 & X3. You’ll also find step by step instruction below the video. 1....
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If you are unable to replace the front or rear wheel or accidentally squeezed the brakes while the wheel was removed, you will need to push the brake pads b...
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When you plug your charger into the mains you should see a green light. If you then connect the charger in your bike, the light will turn red. The light wil...
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You can adjust the lights settings of your VanMoof S3 or X3 in the VanMoof app. You can choose between ‘Auto’, ‘Always on’ or ‘Off’. If your bike’s lights ...
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Error 18 means that the battery wasn’t able to turn on. Try these steps to fix it: 1. Make sure your bike has the latest firmware installed – you can che...
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Occasionally, your bike may encounter an unknown error. We do not have an exact solution for this, but you can try resetting your bike to resolve the issue....
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You can use one of these three ways to unlock your bike. If touch unlock or unlocking your bike with your phone isn’t working, there might be a connection i...
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When the bike detects movement it’ll give a warning sound and flash its lights. If this movement continues for over a minute, the alarm will enter the secon...
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Error 12 and Error 13 indicate a temperature error: Error 12 (Err 12) appears on your bike when it is too cold to charge Error 13 (Err 13) appears on ...
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