Enter your search term here...
Frequently asked questions
New support ticket
Check ticket status
VanMoof S3 & X3
Apple's Find My network
VanMoof S3 & X3 Front Fork Check
Enter your search term here...
My bike is not turning on or not waking up
There are a few reasons as to why your bike may not be waking up. Check out the possible issues below, and follow the corresponding steps below to solve the...
Error 16 indicates a defect or connection problem with your battery. Try these steps to fix it: Step 1 Make sure your bike has the latest firmware...
Error 17 indicates a battery connection issue or situation where the battery isn't delivering power. Try these steps to fix it. 1. Make sure y...
Error 19 indicates an internal communication issue with the battery. Try these steps to fix it: 1. Make sure your bike has the latest firmware in...
Error 20 indicates a sudden battery shutdown. Try these steps to fix it. 1. Make sure your bike has the latest firmware installed – you can check this ...
Error 21 occurs when the bike doesn't recognize the charger cable. Try these steps to fix it. 1. Make sure your bike has the latest firmware ins...
Error 40 may occur when you press and hold the bell button for a long time, or when you press it too many times in a row. It can also occur if water gets in...
Error 41 may occur when you press and hold the turbo boost button for a long time, or when you press it too many times in a row. It can also occur if wate...
This error may occur when your bike cannot communicate properly with the E-shifter, or when the E-shifter cable is not properly connected. Try thes...
Error 54 indicates that your bike is having trouble detecting the internal SIM card. Try these steps to fix it. 1. Make sure your bike has the latest fir...
I can't mount the front wheel on my bike – what should I do?
If you're having difficulty mounting your front wheel, make sure the brake calipers are fully opened so that the brake disc can slide between – follow ...
My battery or motor isn't working properly – what should I do?
If you experience issues with battery or motor, there's a few quick steps which may solve the problem. 1. Check that your motor support level is not 0...
Which firmware version is installed on my bike?
You can check your bike firmware version by going to the settings tab in the VanMoof App. Scroll all the way down to see which firmware version is installed...
How do I reset the VanMoof S3 & X3?
If you see an error code, your bike isn’t responding, or something’s not working, you can reset your bike to resolve the issue. The video below will show yo...
The gears on my VanMoof S3 & X3 are slipping and/or making noise
The E-shifter can slip or ‘pop’ slightly when shifting gear – this is completely normal. When shifting from gear 2 to gear 3, there is a half-spin interval ...
I'm struggling to tuck the motor cable into the fork of my VanMoof S3 or X3
The full instructions on how to attach the front wheel to you bike can be found here. To connect the motor cable: Run the motor cable between the m...
My VanMoof S3 or X3 charger gets hot while charging
The VanMoof S3 & X3 ship with quick charger and it’s normal for this to get hot in use – up to around 40-50°C. Place the charger on a hard surface and m...
My bike does not turn on and/or won’t connect with my phone after unboxing
If your bike won’t turn on or connect to your phone after you take it out of the box, the battery may be empty. First, charge your bike and give it a quick ...
How to replace the VanMoof S3 & X3’s Smart Cartridge
The video below will show you how to swap the Smart Cartridge in the VanMoof S3 & X3. You’ll also find step by step instruction below the video. 1. P...
How to replace the Vanmoof S3 & X3’s E-shifter
The video below will show you how to replace the E-shifter on the Vanmoof S3 & X3. You’ll also find step by step instruction below the video. Before you...
How to replace the brake pads on the VanMoof S3 & X3
The video below will show you how to replace the brake pads on the Vanmoof S3 & X3. You’ll also find step by step instruction below the video. 1....
How to push back the brake pads on your VanMoof S3 & X3
If you are unable to replace the front or rear wheel or accidentally squeezed the brakes while the wheel was removed, you will need to push the brake pads b...
My brakes are squeaking or making noise
Your brakes may make some noise on your first few rides – this is completely normal. The noise should disappear after you use your brakes more. It can take ...
My VanMoof S3 or X3 isn’t charging, or the charger isn’t working
When you plug your charger into the mains you should see a green light. If you then connect the charger in your bike, the light will turn red. The light wil...
The lights on my VanMoof S3 or X3 are not turning on or my light is always on
You can adjust the lights settings of your VanMoof S3 or X3 in the VanMoof app. You can choose between ‘Auto’, ‘Always on’ or ‘Off’. If your bike’s lights ...
Error 18 means that the battery wasn’t able to turn on. Try these steps to fix it: 1. Make sure your bike has the latest firmware installed – you can che...
Occasionally, your bike may encounter an unknown error. We do not have an exact solution for this, but you can try resetting your bike to resolve the issue....
Why can’t I unlock my VanMoof S3 or X3?
You can use one of these three ways to unlock your bike. If touch unlock or unlocking your bike with your phone isn’t working, there might be a connection i...
Why was my alarm triggered?
When the bike detects movement it’ll give a warning sound and flash its lights. If this movement continues for over a minute, the alarm will enter the secon...