If you see an error code, your bike isn’t responding, or something’s not working, you can reset your bike to resolve the issue. This video will show you how... Read more

There are a few reasons why your bike may not be waking up:    Your bike is not connected to your phone If your bike is not connected to your smartphone... Read more

Error 27 indicates a communication issue with the controller. This issue can be fixed with a quick reset of your bike. To reset your bike, look under the b... Read more

Error 29 indicates a communication issue with the battery. This issue can happen when you unplug the charger from your bike when it’s unlocked – make sure t... Read more

Error 16 & Error 1 indicate a communication issue with the motor. This issue can be fixed with a quick reset of your bike. To reset your bike, look und... Read more

When you plug your charger into the mains you should see a green light. If you then connect the charger in your bike, the light will turn red. If you don’t ... Read more