Enter your search term here...
Frequently asked questions
New support ticket
Check ticket status
Payment Plan for Germany and the US
Subscriptions for the Netherlands
Utrecht Service Hub outlet sale
Enter your search term here...
How does the referral program work?
As a VanMoof rider, we know how influential your recommendations can be. Our riders spreading the word has helped accelerate our two-wheel revolution, and e...
How can I join the VanMoof Rider Referrals program?
At the launch of this program, we added a personal referral code to the My VanMoof accounts of all VanMoof S3 & X3, VanMoof S2 & X2, VanMoof Electri...
Where can I find my referral code?
Log in to your My VanMoof account and go to the ‘Rewards’ section in the left menu. You will find your personal referral code under ‘Your unique referral co...
Can my referral code be used to get a discount on the VanMoof S3 & X3?
No, this is not possible. A friend who uses your code to buy the VanMoof S3 or X3 can only spend the €100/$100/£95 on accessories or Peace of Mind coverag...
How can I use the referral code I received?
Go to VanMoof.com. Select the VanMoof S3 or X3, and add your choice of Peace of Mind coverage and/or accessories. Add the referral code at checkout, and cli...
How and where can I share my referral code?
Easy, go to your My VanMoof account and copy the code from the ‘Rewards’ section and start sharing! Play by the rules when it comes to sharing We made...
What are credits, and how can I use them?
The stackable credits are part of the VanMoof Rider Referrals program. Each rider has a personal referral code that can be shared with friends, family – you...
What is a voucher, and how can I use it?
You can redeem your credits as a voucher in your My Vanmoof account. The voucher can be used to spend on anything in our online store] or at a VanMoof bran...
Do I get a single voucher for each friend that becomes a VanMoof rider?
You receive €100/$100/£95 worth of credit every time your referral code is used to buy a VanMoof S3 or X3. You can then choose to claim the €100/$100/£95 a...
Can my referral code be used in the outlet sale?
No, the referral code can’t be used in our outlet sale.
Can I use multiple vouchers in one order?
No, only one voucher code can be used per transaction. Please note that any difference in the balance cannot be refunded and cannot be used in another order...
My friend already placed an order, can we still add my referral code?
It’s not possible to apply referral codes to existing orders.
Can I choose to redeem only part of my credit as a voucher?
Unfortunately no. If you want to redeem your VanMoof credit, you will need to redeem all of it in the one voucher. Please note that a voucher can only be us...
I redeemed a voucher in my My VanMoof referral portal, but my total order value is less than the voucher – can I get a refund of the difference?
No, the difference can’t be refunded. Once referral credit is redeemed to a voucher, it can only be used in a single transaction. Any difference in the bala...
I can’t find where to use the referral code or voucher at checkout
You can add the referral code or voucher code in the 4th section of the checkout, after you selected your preferred payment method. Add your code to the ‘Ap...
My friend used my referral code, when will my credit be added?
Credits awarded for a referral are “pending” until your friend’s order is delivered in full and their returns period has passed. When this happens, your cre...
Do my referral credits and vouchers expire?
Yes, credits and vouchers expire 2 years after they are awarded.
Can I redeem my referral credits for cash?
No, credits can only be converted into vouchers, not cash.
If my friend cancels their order, what happens to my referral credit?
Credits awarded for a referral are marked pending until your friend’s bike is delivered and their return period is passed. If the referral order is cancelle...
What can I use my VanMoof credit for?
You can use your VanMoof credit in our online store or at a VanMoof Brand Store. Your credit can be used for an entire order or in-part (as a discount)...
Can I give my earned VanMoof credits to a friend?
Absolutely! You can redeem them to a voucher and share the voucher code with your friend. Just remember once they’ve been spent, they’re gone for good.
Why is my referral code not working?
The discount from the referral code will only be applied when purchasing a VanMoof bike, accessories or Peace of Mind in the same order. The discount can’t ...