The VanMoof PowerBank is a portable battery that charges your bike's main battery and makes sure no ride is ever cut short. It can charge your bike’s ma... Read more

Unfortunately, we’re unable to offer the PowerBank in all our markets. If the PowerBank is displayed on your country-specific product page it’s available. I... Read more

The PowerBank can be installed to your bike frame using the Lock Dock. Follow the instructions in the video or manual below. Please keep in mind that the in... Read more

Make sure to follow the steps below to make sure your PowerBank charges your main battery. It’s important to correctly connect your PowerBank. Step 1 M... Read more

The PowerBank is only compatible with the VanMoof S3 & X3. To use the PowerBank, you need to update the firmware to version 1.6.8 or higher.  You un... Read more

The PowerBank is considered dangerous goods and therefore comes with strict return instructions. In some regions this may mean it’s not possible to return y... Read more

Your PowerBank can last over 500 charge cycles before it falls below 60% of its original total capacity.  Read more

The warranty on the PowerBank is two years. Ready more on our warranty here and in our Terms & Conditions. Read more

The PowerBank is not a substitute for your bike's battery, as its function is to charge your bike's main battery. This means it’s not possible to us... Read more

The PowerBank is compatible with the Thule Yepp adapter if you have a VanMoof S3. The PowerBank isn’t compatible with the Thule Yepp adapter if you’re ridin... Read more

The Lock Dock is only there to prevent the PowerBank from being pulled away whilst your bike is parked. For long term security (i.e. overnight) we advise yo... Read more

Yes – although do make sure to close the rubber cap of the charging port after charging your PowerBank. Read more

If you’ve plugged in your PowerBank but your bike isn’t turning on, you first need to check if your bike’s running on the correct firmware. To use the Power... Read more

Installing the PowerBank on the VanMoof S3 is slightly different from the VanMoof X3. For the VanMoof X3 you need to remove the rubber adapter. With this ru... Read more

There can be a few reasons why your PowerBank isn’t showing in your app. Follow the steps below to help solve this problem.    Step 1 Check if your bike ... Read more

There can be a few different reasons as to why your PowerBank is not charging your main battery. If this is the case, please check whether: Step 1 Chec... Read more

Don’t worry, this is an internal PowerBank error, and should solve itself after a moment. If not, press and hold the PowerBank button for five seconds.  ... Read more

Error 20 or 21 can occur when you reset your bike while using the PowerBank. It’s easy to solve by following the steps below: Step 1 Check if your bike ... Read more

The PowerBank can leave some light marks on your frame. Don’t worry, these aren’t scratches – the marks are caused by the rubber and can easily be removed w... Read more

The PowerBank weighs approximately 2.8 kg.  Read more