The VanMoof PowerBank is a portable battery that charges your bike's main battery and makes sure no ride is ever cut short. It can charge your bike’s ma...
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Unfortunately, we’re unable to offer the PowerBank in all our markets. If the PowerBank is displayed on your country-specific product page it’s available. I...
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The PowerBank can be installed to your bike frame using the Lock Dock. Follow the instructions in the video or manual below. Please keep in mind that the in...
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Make sure to follow the steps below to make sure your PowerBank charges your main battery. It’s important to correctly connect your PowerBank. Step 1 M...
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The PowerBank is only compatible with the VanMoof S3 & X3. To use the PowerBank, you need to update the firmware to version 1.6.8 or higher. You un...
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The PowerBank is considered dangerous goods and therefore comes with strict return instructions. In some regions this may mean it’s not possible to return y...
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The PowerBank is not a substitute for your bike's battery, as its function is to charge your bike's main battery. This means it’s not possible to us...
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The PowerBank is compatible with the Thule Yepp adapter if you have a VanMoof S3. The PowerBank isn’t compatible with the Thule Yepp adapter if you’re ridin...
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The Lock Dock is only there to prevent the PowerBank from being pulled away whilst your bike is parked. For long term security (i.e. overnight) we advise yo...
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If you’ve plugged in your PowerBank but your bike isn’t turning on, you first need to check if your bike’s running on the correct firmware. To use the Power...
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Installing the PowerBank on the VanMoof S3 is slightly different from the VanMoof X3. For the VanMoof X3 you need to remove the rubber adapter. With this ru...
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There can be a few reasons why your PowerBank isn’t showing in your app. Follow the steps below to help solve this problem. Step 1 Check if your bike ...
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There can be a few different reasons as to why your PowerBank is not charging your main battery. If this is the case, please check whether: Step 1 Chec...
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Don’t worry, this is an internal PowerBank error, and should solve itself after a moment. If not, press and hold the PowerBank button for five seconds. ...
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Error 20 or 21 can occur when you reset your bike while using the PowerBank. It’s easy to solve by following the steps below: Step 1 Check if your bike ...
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The PowerBank can leave some light marks on your frame. Don’t worry, these aren’t scratches – the marks are caused by the rubber and can easily be removed w...
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