Enter your search term here...
Frequently asked questions
New support ticket
Check ticket status
The VanMoof App
Ownership & Validation
Apple's Find My network
Enter your search term here...
How can I change the owner of my VanMoof?
VanMoof App: You can change a bike’s registered owner in your VanMoof app. In the menu, go to ‘Garage’. Navigate to the bike you’d like to change the owne...
I did not receive a validation code from the previous owner. What now?
If you've bought a VanMoof second-hand, it's important to know whether the bike was stolen or not. Please check the frame number with your local aut...
Request Validation Code
Did you buy a VanMoof second hand or received it as a gift, but are missing the validation code for registration? Please fill in this form. Before you sta...
I bought a VanMoof from a local reseller, but can't validate in the app. What now?
If you've bought a bike from a local reseller, private person or auction party, please refer back to that reseller to retrieve new validation codes. The...
What does Apple’s Find My network technology do?
The Apple Find My network provides an easy, secure way to locate compatible personal items, like your VanMoof, on a map using the Find My app on your iPhone...
How do I connect my bike with the Apple Find My network?
You can add your bike to the Find My app and the Find My network if your bike supports the technology. If you don’t have a VanMoof account yet, start by reg...
What devices support Apple Find My?
To use the Find My app to locate your bike, an iPhone with iOS 14.3 or later, a Mac with acOS 11.1 or later, or an iPad with iPadOS 14.3 or later is require...
How can I remove my bike from the Find My network?
You can remove your bike from the Find My network via the Find My app. Remove your bike using the Find My app in a few steps: Step 1 When connected...
How can I temporarily disable the Find My tracking?
You can temporarily disable Apple Find My tracking without removing your bike from the Find My network. To do this, make sure the bike is unlocked and quick...
How do I enable Lost Mode from the Find My app?
If your bike is lost, follow these steps to enable the Lost Mode in the Find My app. Step 1 Tap on your bike in the Find My app. Scroll through the b...
How can I disable the Lost Mode function from the Find My app?
You can disable the Lost Mode function following these steps. Step 1 Scroll to Lost Mode and tap on ‘Enabled’. Step 2 Select ‘Turn off Lost Mo...
Does Apple or VanMoof have access to my bike’s location?
The Find My network accessory program will utilize all of the incredible privacy and security protections built-in to the Find My network, including end-to-...
Can I report my bike as stolen via the Find My app?
You can only enable Lost Mode via the Apple Find My app. This is different from reporting your bike stolen. If your bike is stolen, please report it stolen ...
Can I locate my bike with the Find My app when the bike’s battery is empty?
Yes, you can still locate your bike on the map in the Find My app on your iPhone, iPad, or Mac. The map will show the last active location of your bike befo...
iOS: Tips to connect with your bike
If you experience any issues when connecting to your bike and you use an iOS device, try the following steps. If you have an Android device, see the Android...
Android: Tips to connect with your bike
If you experience any issues when connecting to your bike and you use an Android device, try the following steps. Make sure your device is supported by chec...
How to register your VanMoof
When you first receive your VanMoof, you’ll need to pair the bike with your VanMoof account. Make sure to download the VanMoof app to your smartphone first....
Firmware and firmware-updates
Firmware makes sure your VanMoof bike functions as it is intended to. It’s basically a small piece of software that controls your bike’s electronics, and te...
How can I set or reset my backup unlock code?
You'll be prompted to set your backup unlock code the first time you connect your bike to the app. If you want to change your code, open the app, connec...
My phone is lost or stolen. What should I do?
To make sure that someone with your phone can't steal your Electrified S2 or X2, use your backup unlock code to unlock your bike immediately and park it...
If someone steals my bike, can they download the app and then use the bike?
No, they would need your VanMoof login details to use the bike normally. When you have reported your bike is reported stolen via the app or MyVanMoof accou...
How do I change the sound of the bell on the VanMoof S3 & X3?
You can choose between three different bell sounds on the settings page in the VanMoof app. There's the classic VanMoof 'sonar', a traditional b...
My bike is showing the wrong parking location
If your parking locations isn’t showing the correct location, you might have not accepted the location permission. This can be resolved by logging out and i...
App compatibility and known device issues
Which devices are compatible with the S3 & X3? The VanMoof S3 and X3 are compatible with the following mobile devices: iPhone: iPhone 6 or higher...
Share the unbeatable feeling of riding your VanMoof by using our bike share feature through the app. You can invite friends and family (max. 100 guests) to ...
How does location tracking work?
Our bikes use a combination of GSM cell-tower triangulation and connected smartphone location services to accurately pinpoint the stolen bike’s location*. W...
How does the parking location work?
The parking location visible in your app homescreen, is ‘pinned’ to the map at the moment that the bike disconnects from the app. It briefly uses your phone...
Region Setting update
Recently, a handful of VanMoof riders have been stopped and penalized by local authorities in European cities. This is because our app allows you to chang...