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VanMoof S5 & A5
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Where will the VanMoof S5 & A5 be available?
You can order the S5 and A5 here. Unfortunately, they’re currently unavailable to riders in Spain, Italy, Portugal, Latvia, and Poland
Can I attach my phone to the VanMoof S5 & A5?
Yes, the S5 & A5 includes a removable phone mount feature. You'll need to get your hands on a SP Connect phone case to attach your phone to the bike...
How long will delivery of the S5 & A5 take?
Estimated shipping dates are shown when placing the order. The sooner you place your order, the sooner you ride. After your order is placed you can check y...
What's the difference between the Series 5 and 3 models
To compare our models, head over to our VanMoof comparison chart to view the different bike specifications, or download the full comparison specs sheet below.
What is the difference between this bike and the VanMoof V?
The S5 & A5 are the next generation of VanMoof city e-bikes. The VanMoof V is our new high-speed bike, expected in 2023. Learn more about the VanMoof V ...
Where can I get my bike serviced or repaired?
All VanMoof models can be serviced at our Brand Stores. Our Service Hubs and certified workshops can only service our newest S5 & A5 and the S3 & X3...
Can I add a front and/or rear child seat on the VanMoof S5 & A5?
Front child seat Because the VanMoof handlebar design differs from most other bikes, the Thule Yepp Nexxt Mini and Thule Yepp Mini are the only front chil...
Can I test ride the VanMoof S5 or A5?
You can now book a test ride for the new S5 & A5, depending on your location. Over time we’ll add new locations, but for now, you can enter your locatio...
Partial payments are no longer available for new orders, the below information is still applicable for orders already placed. How does the partial paym...
Which accessories will be available?
We'll be releasing new accessories soon. Join our mailing list to receive first-hand updates on when you'll be able to get your hands on them. If yo...
What is the advantage of ordering the VanMoof S5 & A5 now?
You’ll be one of the first in line to get your hands on the new bike. The longer you wait, the later you'll receive your bike.
Is the VanMoof S5 & A5 compatible with the Thule chariot or other trailers?
The VanMoof S5 and A5 were not designed to pull trailers, but they will fit a mounting system that's compatible with an M10X1.0 axle thread. We recommen...
Declaration of Conformity S5 & A5
You can download the Declaration of Conformity for the VanMoof S5 and the VanMoof A5 below.
Are the Light Gray and Dark Gray S5/A5 e-bikes the same?
The only difference between the S5 & A5 e-bike is the color of the frame.
I've already purchased a Light Gray S5/A5, can I change the color to Dark Gray?
It's not possible to switch colors. However, you can cancel your current Light Gray S5/A5 and order the Dark Gray model. This is only possible when your...
Can I test ride the Dark Gray S5/A5?
You can only test ride the Light Gray model in our stores at the moment. They are the same e-bikes, just with a different color frame.
How to assemble your S5 & A5
So, you’re new S5 or A5 bike has arrived! We can’t wait for you to hit the road, we bet you can’t either. But before rushing into setting up your bike, plea...
Registering your S5 & A5
So, your new VanMoof S5 or A5 has arrived! Here we’ll help you register your bike and solve any issues you might come across when you first set up your bike...
Locking and unlocking your S5 & A5
Locking your bike Here’s how easy it is to lock your bike: Align the stripes: Make sure a white stripe on the chain guard is aligned with one of the str...
Gears on your S5 & A5
Your bike uses a 3-gear E-Shifter to automatically shift gears at pre-set moments. Simply choose a gear setting that suits your typical ride or pedal speed....
Halo Rings and buttons on your S5 & A5
The most important things you need to know about your bike are integrated into your handlebar. The bike buttons help your ride, while the Halo Ring interfac...
Troubleshooting your VanMoof S5 & A5
If your S5 or A5 bike is not responding like normal, you may need to reset your bike: Hold the power button down for 10 seconds. Let go of the button ...
Wake-up and unlock not working on my S5 & A5
Your bike will go in ‘Sleep mode’ after 5 minutes of no activity (only when you’re phone is connected). After this, you might experience that you can no lon...
S5 & A5: No motor support
If you’re not feeling any motor support during your ride, please check the following: Have you set your Power Level to ‘0’? Check the app to see w...
S5 & A5: Not shifting or stuck in 1 gear
Are you experiencing gear-shifting problems or is your bike stuck in one gear? Gear shifting advice Your bike does not shift if there's too much pres...
S5 & A5: Broken handlebar button
Are the buttons on your handlebar working incorrectly or not at all? We recommend resetting your bike by holding down the Power button. If the problem conti...
S5 & A5: Kicklock not working
Please make sure that you’re locking and unlocking your bike correctly as explained here. If the problem is still continuing check the following: Kicklo...
S5 & A5: Bike not turning on / charging
The S5 & A5 charger is an intelligent charger. Are you experiencing charging issues? Please check below to see if we can answer your questions. The ...