Your bike will go in ‘Sleep mode’ after 5 minutes of no activity (only when you’re phone is connected). After this, you might experience that you can no longer wake up your bike or use ‘Touch unlock’. This is to prevent your bike from being unlocked by the wrong people. However, this is a function we’re aiming to improve.
To wake up or unlock your bike right after it goes into ‘Sleep mode’ you can:
Turn Bluetooth off and on.
Turn ‘Touch unlock’ off and then on.