The charger light should turn green when it’s plugged into the mains and when the bike is fully charged. This indicates that the charger detects a current, but is not charging a bike. The charger light turns red when plugged into a bike that needs charging, to indicate that the bike is charging. 

If the light doesn't turn red but only shows a green light, this means that the bike isn’t charging. 

If this happens while the charger cable is fully intact (especially the connector that you plug into the bike), please make sure to book a repair so our Bike Doctors can check out your bike. You can make an appointment at your preferred service location in the VanMoof app, or in your My VanMoof account