The charger should show a green light when plugged into the mains. If you then connect the charger in your bike, the light will turn red. This light will turn green again, as soon as your bike is fully charged.
If it doesn’t show any light when plugged into the wall socket, please try a different outlet. The charger needs a stable current, meaning that it’s not recommended to use extension cords or power strip.
If a different outlet doesn’t work, the charger would need to be replaced. A new charger can be ordered on our website on the Accessories-page.
In case you need more help with your charger, please contact our Support Team. We're happy to help you further.