There can be a few reasons why your PowerBank isn’t showing in your app. Follow the steps below to help solve this problem.
Check if your bike is running on the correct firmware (1.6.8 or higher).
Check if you’re using the most up-to-date version of the app (iOS: 3.11 or higher, Android: 5.10 or higher).
Check if there’s an active Bluetooth connection between your bike and the app.
Make sure you turned on your PowerBank after plugging it in
Make sure that your PowerBank is sufficiently charged
If the PowerBank still isn’t showing up in your app, please get in touch with our Customer Support team.