There can be a few different reasons as to why your PowerBank is not charging your main battery. If this is the case, please check whether:
Check if your PowerBank is plugged in correctly.
Check if your bike is running on the right firmware (1.6.8 or higher).
Check if you PowerBank is sufficiently charged.
You can check this by pressing the PowerBank power button, which when pressed should display at least one white LED light. A red LED light indicates a PowerBank error. It should fix itself after a moment – if it doesn’t, press and hold the PowerBank power button for five seconds.
If you have checked all of the above and your PowerBank still isn’t charging the main battery, please get in touch with our Customer Support team.