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Frequently asked questions
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VanMoof S3 & X3
VanMoof S3 & X3 Front Fork Check
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My bike is not turning on or not waking up
There are a few reasons as to why your bike may not be waking up. Check out the possible issues below, and follow the corresponding steps below to solve the...
Error 16 indicates a defect or connection problem with your battery. Please try these steps to fix it: Step 1: Firmware update Make sure your bike...
Error 17 indicates a battery connection issue or situation where the battery isn't delivering power. Please try these steps to fix it: St...
Error 19 indicates an internal communication issue with the battery. Please try these steps to fix it: Step 1: Firmware update Make sure your...
Error 20 indicates a sudden battery shutdown. Sometimes, this error can briefly appear immediately after a reset. This is common behavior and the error sh...
Error 21 occurs when the bike doesn't recognize the charger cable. When this happens, you can try to unplug and reinsert the charger cable. If that do...
Error 40 may occur when you press and hold the bell button for a long time, or when you press it too many times in a row. It can also occur if water gets in...
Error 41 may occur when you press and hold the turbo boost button for a long time, or when you press it too many times in a row. It can also occur if water ...
This error may occur when your bike cannot communicate properly with the E-shifter, or when the E-shifter cable is not properly connected. Try these...
Error 54 indicates that your bike is having trouble detecting the internal SIM card. Try these steps to fix it. Step 1: Firmware Make sure your bike h...
I can't mount the front wheel on my bike – what should I do?
If you're having difficulty mounting your front wheel, make sure the brake calipers are fully opened so that the brake disc can slide between – follow t...
My S3 / X3 battery or motor isn't working properly – what should I do?
If you experience issues with battery or motor, there are a few quick steps which may solve the problem. 1. Check that your motor assistance level is not ...
How do I reset the VanMoof S3 & X3?
If you see an error code, your bike isn’t responding, or something’s not working, you can reset your bike to resolve the issue. The video below will show yo...
The gears on my VanMoof S3 & X3 are slipping and/or making noise
The E-shifter can slip or ‘pop’ slightly when shifting gear – this is completely normal. When shifting from gear 2 to gear 3, there is a half-spin interval ...
I'm struggling to tuck the motor cable into the fork of my VanMoof S3 or X3
The full instructions on how to attach the front wheel to you bike can be found here. To connect the motor cable: Run the motor cable between the m...
My VanMoof S3 or X3 charger gets hot while charging
The VanMoof S3 & X3 ship with quick charger and it’s normal for this to get hot in use – up to around 40-50°C. Place the charger on a hard surface and m...
My bike won't turn on and/or won’t connect to my phone, after delivery
If your bike won’t turn on or connect to your phone after you take it out of the box, the battery may be empty. First, charge your bike and give it a quick ...
How to replace the VanMoof S3 & X3’s Smart Cartridge
The video below will show you how to swap the Smart Cartridge in the VanMoof S3 & X3. You’ll also find step by step instruction below the video. 1. P...
How to replace the Vanmoof S3 & X3’s E-shifter
The video below will show you how to replace the E-shifter on the Vanmoof S3 & X3. You’ll also find step by step instruction below the video. Before you...
How to replace the brake pads on the VanMoof S3 & X3
The video below will show you how to replace the brake pads on the Vanmoof S3 & X3. You’ll also find step by step instruction below the video. 1....
How to push back the brake pads on your VanMoof S3 & X3
If you are unable to replace the front or rear wheel or accidentally squeezed the brakes while the wheel was removed, you will need to push the brake pads b...
My VanMoof S3 or X3 isn’t charging, or the charger isn’t working
When you plug your charger into the mains you should see a green light. If you then plug the charger into your bike, the light will turn red. This light w...
The lights on my VanMoof S3 or X3 are not turning on or my light is always on
You can adjust the lights settings of your VanMoof S3 or X3 in the VanMoof app. You can choose between ‘Auto’, ‘Always on’ or ‘Off’. If your bike’s lights ...
Error 18 means that the battery wasn’t able to turn on. Try these steps to fix it: 1. Make sure your bike has the latest firmware installed – you can che...
My bike shows an error code - what to do now?
Occasionally, it can be that your bike shows an error code. Regardless of the error code it shows, the error can usually be solved by following the three st...
Why can’t I unlock my VanMoof S3 or X3?
You can use one of these three ways to unlock your bike. If touch unlock or unlocking your bike with your phone isn’t working, there might be a connection i...
Why was my alarm triggered?
When the bike detects movement it’ll give a warning sound and flash its lights. If this movement continues for over a minute, the alarm will enter the secon...
Error 12 + Error 13
Error 12 and Error 13 indicate a temperature error: Error 12 (Err 12) appears on your bike when it is too cold to charge Error 13 (Err 13) appears on ...
Error 45 indicates that there's an issue with the communication with the motor. Please try the steps below to fix it: Step 1: Motor cable Check if th...
Error 57 indicates that your bike detects the internal SIM card but has trouble communicating with it. To fix it, please try the steps below: Step 1:...
My VanMoof S3 or X3 doesn’t charge, won’t connect to the app or shows a flashing skull.
Sometimes, it can happen that the bike doesn’t seem to charge. Then no charging symbol appears when you put the charger in the bike - even after trying to c...
My VanMoof S3 or X3 doesn’t charge and the charger shows a green light.
The charger light should turn green when it’s plugged into the mains and when the bike is fully charged. This indicates that the charger detects a current, ...
The charger light of my VanMoof S3 or X3 keeps turning from green to red - what to do now?
If the light on the charger keeps flashing from red to green continuously, it indicates that the bike isn’t charging. If you see this, please make sur...
The charger of my VanMoof S3 or X3 shows no light and isn’t charging my bike.
The charger should show a green light when plugged into the mains. If you then connect the charger in your bike, the light will turn red. This light will tu...