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VanMoof S3 & X3 PowerBank
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What is the VanMoof PowerBank?
The VanMoof PowerBank is a portable battery that charges your bike's main battery and makes sure no ride is ever cut short. It can charge your bike’s ma...
Where is the PowerBank available?
Unfortunately, we’re unable to offer the PowerBank in all our markets. If the PowerBank is displayed on your country-specific product page it’s available. I...
How do I install the PowerBank on my bike?
The PowerBank can be installed to your bike frame using the Lock Dock. Follow the instructions in the video or manual below. Please keep in mind that the in...
How do I use the PowerBank?
Make sure to follow the steps below to make sure your PowerBank charges your main battery. It’s important to correctly connect your PowerBank. Step 1 M...
Which VanMoof bikes can use the PowerBank?
The PowerBank is only compatible with the VanMoof S3 & X3. To use the PowerBank, you need to update the firmware to version 1.6.8 or higher. You un...
How can I return my PowerBank?
The PowerBank is considered dangerous goods and therefore comes with strict return instructions. In some regions this may mean it’s not possible to return y...
What is the battery lifetime of my PowerBank?
Your PowerBank can last over 500 charge cycles before it falls below 60% of its original total capacity.
What is the warranty on the PowerBank?
The warranty on the PowerBank is two years. Ready more on our warranty here and in our Terms & Conditions.
Can I use the PowerBank as the main power source when my battery is empty?
The PowerBank is not a substitute for your bike's battery, as its function is to charge your bike's main battery. This means it’s not possible to us...
Can I use the PowerBank with the Thule Yepp adapter?
The PowerBank is compatible with the Thule Yepp adapter if you have a VanMoof S3. The PowerBank isn’t compatible with the Thule Yepp adapter if you’re ridin...
Is it safe to keep the PowerBank locked in the Lock Dock?
The Lock Dock is only there to prevent the PowerBank from being pulled away whilst your bike is parked. For long term security (i.e. overnight) we advise yo...
Can I use the PowerBank when it’s raining?
Yes – although do make sure to close the rubber cap of the charging port after charging your PowerBank.
Why isn’t my bike turning on after plugging in the PowerBank?
If you’ve plugged in your PowerBank but your bike isn’t turning on, you first need to check if your bike’s running on the correct firmware. To use the Power...
Why doesn’t the adapter from my PowerBank fit my frame?
Installing the PowerBank on the VanMoof S3 is slightly different from the VanMoof X3. For the VanMoof X3 you need to remove the rubber adapter. With this ru...
Why isn’t my PowerBank showing in my app?
There can be a few reasons why your PowerBank isn’t showing in your app. Follow the steps below to help solve this problem. Step 1 Check if your bike ...
Why isn’t my PowerBank charging the main battery?
There can be a few different reasons as to why your PowerBank is not charging your main battery. If this is the case, please check whether: Step 1 Chec...
Why are my PowerBank LEDs red?
Don’t worry, this is an internal PowerBank error, and should solve itself after a moment. If not, press and hold the PowerBank button for five seconds. ...
Why is my bike showing Error 20 or Error 21 when using the PowerBank?
Error 20 or 21 can occur when you reset your bike while using the PowerBank. It’s easy to solve by following the steps below: Step 1 Check if your bike ...
How can I remove the PowerBank’s marks on my frame?
The PowerBank can leave some light marks on your frame. Don’t worry, these aren’t scratches – the marks are caused by the rubber and can easily be removed w...
What is the weight of the PowerBank?
The PowerBank weighs approximately 2.8 kg.